Technical Support Representative
Wolters Kluwer Tax Accounting US
Oct 2008 - Apr 2018 (9 years 7 months)
Supported Taxwise software co-branded to Refunds Today or Community Income Tax. Provided rapid assistance to thousands of clients located in 50 US states, and Puerto Rico; with a 30 seconds or less hold time. Minimal hold time during peak tax season and extended hours, to maintain client peace of mind.
https://refundstoday.com