Director Of Hotel Operations
The RitzCarlton Hotel Company LLC
Apr 2018 - Jul 2019 (1 year 4 months)
Second-in-command for the property, responsible for full hotel operational performance, guest experience delivery, and cross-department leadership within a global luxury brand environment. Oversaw Rooms, Front Office, Housekeeping, Guest Services, Spa & Wellness, and Food & Beverage coordination, ensuring alignment to Ritz-Carlton service standards, financial targets, and cultural values.
Key Responsibilities and Results:
• Directed day-to-day hotel operations, labor strategy, cost controls, vendor relationships, and service delivery across multiple departments.
• Led a 200+ person organization through department heads, supervisors, and frontline staff, with accountability for performance, training, and culture.
• Strengthened operational