Jeithsa Gedler

Chief Operating Officer

Valatam

Nov 2023 - Current (2 years 10 months)

Main duties: - Lead all strategic and field operations for the organization. - Provide strong leadership, direction, and assistance in setting strategy with clearly defined expectations. - Implement best practices that drive standardization of processes across core business lines. - Develop and implement operational plans that result in transformational change. - Support growth initiatives and cultivate a culture of operational excellence. - Build and develop a high-performing team to execute operational strategies. - Develop, implement, and lead business, financial, and operational protocols and metrics aligned with goals and objectives. - Drive growth, customer retention, and overall satisfaction to consistently achieve revenue targets. -

HR & OD Director

Valatam

Oct 2021 - Nov 2023 (2 years 2 months)

Direct the design and implementation of the company's operations and staff-development strategy. Develop a model that supports the organizational performance of leaders and their work teams with practices of selection, training, and development of team members in compliance with the corporate mission and vision. Main duties: - Define, launch, and drive strategic and operational initiatives to achieve business objectives. - Envision new approaches to existing business problems and offer a range of strategic solutions. - Oversee people operations - Identify, conduct, and assist with mapping the organization's needs and gap analysis to increase the company's competitiveness, employee engagement, talent management, leadership capabilities, and

Head of Human Resources & Recruiting

Valatam

Jan 2019 - Sep 2021 (2 years 9 months)

Design, plan, and implement human resources programs and policies for staffing, compensation, benefits, employee relations, training, evaluations, and recruitment. Evaluating human resources processes and strategies to determine improvements to be made and reports findings to top management. Main duties: - Manage the recruitment cycle of IT and other non-technical senior roles. - Keep the work structure by updating job requirements and job descriptions for all positions. - Maintain employee benefits programs and inform employees about them. - Keep historical human resource records. - Implementing HR development strategies (building effective teams, training and feedback sessions, etc.) - Develop, analyze, and update the company’s evaluati

Senior Talent Acquisition Specialist

Valatam

Nov 2018 - Jan 2019 (3 months)

Input into overall hiring strategy of the organization to ensure our teams consist of a diverse set of qualified individuals while ensuring the staffing needs of the company are being met, with a long-term talent strategy in mind. Main duties: - Devise and implement sourcing strategies to build pipelines of potential applicants, such as employer branding initiatives - Create and implement end-to-end candidate hiring processes to ensure a positive experience - Build close relationships with hiring managers to ensure clear candidate/interviewer expectations - Support hiring managers in identifying staffing needs in different areas and departments - Determine selection criteria for candidates by liaising with managers and other members of st

Human Resources Analyst

NCG

Aug 2018 - Jan 2019 (6 months)

Execution of technical and administrative activities related to Sourcing and Recruitment for IT and consulting roles. Main duties: • Recruitment and selection of IT and administrative roles. • Carry out the induction activities to the new personnel of the company and sending internal communications. • Communicate job offers and benefits provided by the organization to new staff.

International Recruiter

SGF Global

Nov 2014 - May 2015 (7 months)

Attracting talents through recruitment portals, social networks, newspaper ads, job fairs, and referrals. Main Duties: • Managing different national recruitment portals (Bumeran, Empléate) and international (Jobs Monster, OccMundial, Racing oil, Rigzone, Oil & Gas job search, CareerBuilder, Indeed) as well as social networks (LinkedIn, Twitter, Facebook). • Sourcing and Recruitment for Oil & Gas and IT positions. • Headhunting and reporting. • Maintaining database of eligible candidates. • Using ATS: Bullhorne Management System.

Exams coordinator

British Council

Jan 2011 - Sep 2014 (3 years 9 months)

Purpose of Job: To be responsible for the effective delivery of UK and other international exams by ensuring the correct functioning of the day to day operative work including internal finances, recruitment, data management and logistics, in line with exams quality standards and exams board requirements. Main Duties: • Managing individuals: Recruiting and selecting venue staff, managing the performance of venue staff, supervising personnel, monitoring training needs of venue staff, coordinating and delivering specific training. • Financial control: Ensuring the correct payment process using SAP (purchase orders, sales orders, good receipts), preparing income reconciliations on time. • Managing exams processes and logistics: Managing regi

Customer Service Representative

British Council

Mar 2009 - Jan 2011 (1 year 11 months)

Purpose of Job: • To deliver high-quality information to customers (on the phone, by email and face-to-face). • To deliver high-quality service to customers during the registration process, ensuring the accuracy of invoices, payments summary, and any other relevant documents. • To play a leading role in the development of customer service excellence in Venezuela acting as a key part of the local customer services team. Main Duties: • Customer Services: To provide information to Front Office customers, face to face, over the phone and by e-mail, being the main point of contact for inquiries handled by the CS team. • Information Centre: Library users are registered and instructed according to standards • Financial and other administrative wo

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