Patricia Sarmiento Mata

Content and Knowledge Specialist

Optmyzr

Apr 2025 - Current (1 year 4 months)

- Create and maintain product documentation and Help Center / knowledge base content (guides, tutorials, templates, multimedia), ensuring content QA, consistency, and metadata. - Own knowledge management and information architecture (taxonomy, tagging, naming conventions, governance, review cycles) across internal repositories. - Build CS/Sales enablement (onboarding, playbooks, demo scripts, webinars, “What’s New”) through cross-functional partnership. - Use content analytics and adoption metrics to prioritize by impact; promote data privacy and information security best practices. Show less

Customer Success Manager II

Optmyzr

Mar 2023 - Mar 2025 (2 years 1 month)

- Manage a global customer portfolio to drive retention, expansion, and overall customer base growth. - Serve as the voice of the customer by providing support, issue resolution, and feedback management to improve customer satisfaction and product adoption. - Deliver product demos and training (virtual and in-person) and create customer education and communication assets to increase engagement. - Partner with Product/Engineering and the Customer Success team to translate customer needs into improvements and execute acquisition, retention, and engagement initiatives. Show less

Language instructor

Berlitz Chile

Apr 2022 - Mar 2023 (1 year)

Teach English and Spanish for groups of children and adult students, individuals and corporate, through the Berlitz method. Online classes are delivered through Zoom and Microsoft Teams, and face-to-face classes at our office in Las Condes.

UX Content Writer

Profesional independiente

Nov 2021 - Current (4 years 9 months)

P

Project Manager

Jul 2021 - Nov 2021 (5 months)

Coordinated two web and mobile development projects, managed tasks in Jira and lead the development teams.

C

Content Manager

Oct 2019 - Jul 2021 (1 year 10 months)

Coordinated, uploaded content and performed QA for the websites of two important clients, using the headless CMS Contentful. Developed UX writing guidelines and participated in UX research processes. Implemented SEO principles and tags. Localized content for Bolivia, Paraguay, Colombia, Panama, Nicaragua, El Salvador, Honduras and Costa Rica.

M

Store Supervisor and HR Manager

Monjitas Alamoda

Mar 2019 - Oct 2019 (8 months)

Supervised the team of up to 20 salespeople in the Monjitas Alamoda points of sale within Paris department stores in Santiago; supervised the team of 3 salespeople in the India Chic store in Mall Parque Arauco, Santiago. Conducted selection interviews, coordinated inductions of new staff, managed payments, inventories and stock movement. Implemented the Bsale system for sales and inventory control.

S

Content Writer

Smartbots Chile

Dec 2018 - Feb 2019 (3 months)

Created and trained conversational bots or chatbots. Performed process analysis and created the user experience flow, designed the bots' personalities according to the client's specific needs. Generated and corrected text intents through natural language processing, in the Dialogflow, Microsoft LUIS and QnAmaker platforms. Organized processes and tasks of the work team in Jira.

¡

Copywriter

¡HOLA! US

Mar 2018 - Jan 2019 (11 months)

Wrote articles in Spanish for ¡HOLA! Magazine, in its U.S. edition, for the fashion and beauty sections. Implemented SEO principles and tags.

M

Store Manager

MO STORE

Oct 2017 - Jun 2018 (9 months)

Managed sales and offered customer service, controlled inventory daily and weekly, kept sales book updated, set up exhibitions and visual merchandising, used the Bsale system for sales and inventory management. Obtained record inter-store sales for six consecutive months.

M

Sales Assistant

MO STORE

Jun 2017 - Sep 2017 (4 months)

Managed sales and customer service, used the Bsale system for sales management.

Trainee translator

SDL

Nov 2015 - Apr 2017 (1 year 6 months)

Translated, post-edited and proofread documents, software and web content using SDL Trados Studio 2015 and 2017 tools. Collaborated on teams in charge of technology, marketing and medical topics, with clients such as Google, Nike, AstraZeneca, Brand USA, NBC Universal, LEGO, Amazon, Intel, Cisco and Motorola.

Audiovisual Translator

TraduPlus

Jun 2011 - Jun 2016 (5 years 1 month)

Translated, localized and proofread dubbing scripts and subtitles for TV channels such as Sony, Warner, A&E, History, Lifetime, E!, HBO, Cinemax and Max Prime, as well as for streaming services such as Netflix. Managed a team of up to 20 audiovisual translators, collaborated in task assignments, and performed QA tasks.

Language Department Assistant

VC Medios

May 2009 - Jul 2012 (3 years 3 months)

Coordinated translation outsourcing teams for Spanish and Portuguese dubbing scripts and subtitles for E!, A&E, History and Lifetime channels. Collaborated in the recording of live broadcasts and special events from E! Entertainment Television and other channels.

TSC Agent

American Airlines

May 2008 - Dec 2008 (8 months)

Worked as a customer service, ticketing and reservations agent in all AA offices in Caracas, Venezuela. Participated in intensive training in customer service and Sabre system proficiency for 6 weeks in Dallas, Texas.

Language Instructor

Berlitz Chile

Jul 2007 - Apr 2008 (10 months)

Teaching English as a foreign language to groups of children and adult students, individuals and corporations of all levels, both at the Las Mercedes headquarters and in company offices.

Patricia Sarmiento Mata

About

Detail

Timeline

Résumé