Lara Gossman
About
Detail
Vice President of Customer Success
United States
Résumé
Jobs
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Vice President of Customer SuccessLyra HealthDec 2025 - Current (9 months)- Sr. Director, Customer SuccessLyra HealthFeb 2024 - Dec 2025 (1 year 11 months)
- Director, Enterprise Customer SuccessLyra HealthMay 2021 - Mar 2024 (2 years 11 months)At Lyra, we're transforming behavioral health through technology with a human touch. We're on a mission to help people feel emotionally healthy at work and at home through proven treatments, grounded in science. Our quality-focused approach and evidence-based treatments deliver life-changing care to over 2 million covered members today (and growing!). Lyra helps people get care 21x faster and experience 3x better outcomes, which means they feel better, faster.
- Director of Customer ExperienceApostrophe IncNov 2020 - May 2021 (7 months)As Apostrophe's Director of Customer Experience, I developed and implemented a Customer Experience program that maximized customer retention and profitability for Apostrophe’s self-funded health plan sponsors and their members. I designed and executed a Quarterly Business Review framework from concept to customer delivery. Additionally, I managed a team of four Customer Success Managers, one Reporting Manager, and one Onboarding Manager.
- Director of Customer Success + ExperienceEvive goevivecomSep 2018 - Nov 2020 (2 years 3 months)As Evive's Director of Customer Experience, I was responsible for ensuring success throughout the customer journey. I focus on organizational learning, closed-loop systems, and continuous improvement. As the leader of Customer Experience, my team and I were responsible for ensuring that the voice of the customer was well reflected in product roadmaps and customers’ needs were appropriately prioritized. We developed best practice materials to ensure Evive's customers realize the greatest value from our solutions.
- Senior Customer Success PartnerEvive goevivecomMar 2016 - Sep 2018 (2 years 7 months)
- Patient Care AssociateNorthShore University HealthSystemJan 2014 - Mar 2016 (2 years 3 months)
- Account RepresentativeGrouponMay 2011 - May 2013 (2 years 1 month)
Education
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- B.A, Psychology (Biopsychology)Miami UniversityJan 2007 - Jan 2011 (4 years 1 month)