Stephanie Peñarete

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Logistics Coordinator

Obol

Jan 2023 - Jan 2024 (1 year 1 month)

Track and trace loads and update their status in the system. Solved customer and carriers inquires through email and calls. Make sure the drivers are on time for their destinations including pick up and drop off. Review all work distribution for the next shifts.
Sales agent and support

Sutherland

Jan 2019 - Jan 2022 (3 years 1 month)

Provided technical support to web hosting customers, addressing inquiries, troubleshooting issues, and resolving technical problems promptly. Ensured the delivery of high quality support and maintained customer satisfaction, through effective communication and issue resolution
Supervisor

Teleperformance

Jan 2016 - Jan 2018 (2 years 1 month)

Lead 15 to 25 agents, including setting performance targets, conducting performance evaluations, and providing coaching and feedback. Identified areas for improvement in operations, developed and implemented solutions to enhance efficiency. Provided training and ongoing support to team members to enhance their skills and knowledge. Mainteined high-quality standards in customer interactions, and monitored agents' performance.
Telemedicine Representative

Opticallbpo

Assisted customers with a warm friendly face and body language, this includes an excellent personal presentation. Provided accurate and clear information regarding the services in question. Support stores and Dr's across the US with the refraction process.
Logistics Coordinator

Hubtek

Track and trace loads and update their status in the system. Solved customer inquires through email and calls. Make sure the drivers are on time for their destinations including pick up and drop off. Update the payment files to the carriers.

Education 0% verified

Stephanie Peñarete

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Stephanie Peñarete

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Behavioral traits