Marie Davis

Skilled leader with the ability to discern and solve seemingly intractable problems by identifying organizational needs and challenges, and by developing and implementing comprehensive, creative solutions that demonstrate the linkage between customer success, an understanding of the industry, competition, business competitive strengths, weaknesses, and opportunities.
Results driven operations and technology management professional with a demonstrated history of achieving significant results for strategic enterprise customer growth on time and within budget.
Proven ability to maneuver through matrixed environments, earning and maintaining trusted relationships at all levels of an organization. Recognized by executive leadership for demonstrating a unique blend of strategic vision, tactical execution, and business development abilities, with an energetic and collaborative approach to enterprise-wide account management.
Demonstrated ability in leading, developing and empowering high performing teams, to ensure continued
development of intellectual talent, succession planning and achievement of organizational goals.

Key Strengths and Expertise:
Customer Success, Call Center Operations, Client Implementations, Business Processes, Voice of the Customer, Operations Integration, Performance/Change Management, Leadership/Development, Customer Experience, Quality Management, Contract Management, Human Resource Management, Post Implementation Support