Nayerith Cerdas

KnowBe4 - Customer Success Manager

KnowBe4

Aug 2025 - Current (1 year 3 months)

• Build and maintain strong client relationships, serving as a trusted advisor.
• Drive customer satisfaction, retention, and long-term value realization.
• Collaborate cross-functionally to ensure seamless delivery of solutions.
• Identify growth opportunities through data-driven insights and strategic alignment.

B

Customer Success Lead

Balto Plastic Surgery

Oct 2024 - Aug 2025 (11 months)

Spearheaded process streamlining, reducing the sales life cycle, expediting customer onboarding, and accelerating deal closures. Bolstered as the primary liaison for external marketing and development partners. Drove a 15% increase in monthly closed deals through strategic client relationship management and tailored support strategies to enhance satisfaction and retention. Developed and client resources, including FAQs, procedural guides, and a financial resource toolkit for navigating external agency support.

Technical Support Representative

Foundever

Apr 2023 - Jun 2024 (1 year 3 months)

Managed client communications and remote troubleshooting as part of the software incubation team for a large-scale migration project in the NA region, impacting 80% of locations utilizing legacy system. Achieved resolution for 70.6% of Executive Customer Escalations backlog. Implemented Standard Operating Procedures for financial harmonization within aligned procurement.

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Logistics Lead

United Cargo Logistics LLC dba Zip Logistics

Mar 2022 - Jan 2023 (11 months)

Spearheaded training for new hires, developing SOPs. Enhanced competency and increased productivity through strategic mentorship and hands-on practice. Oversaw and optimized logistics operations, managing over 15 routes and supervising more than 12 drivers, while ensuring rigorous contract management with stakeholders. Ensured adherence to US laws, including FMCSRs, HOS, and ELDs. Developed meticulous reports, mitigating penalty risks and enhancing operational safety. Implemented cost control strategies, reducing expenses. Conducted detailed cost analyses, proposed refined inventory management, and established systematic BOL tracking, optimizing efficiency and ensuring meticulous digital and physical archiving compliance.

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Nayerith Cerdas

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Behavioral traits