Venus Modi
About
Detail
Salesforce Administrator at Q4 Inc.
Vancouver, British Columbia, Canada
Contact Venus regarding:
work
Full-time jobs
Résumé
Jobs
verified_user
0% verified
Revenue OperationsIntrohiveNov 2025 - Current (1 year)- Senior Salesforce AdministratorQ4Mar 2021 - Sep 2025 (4 years 7 months)Complete Implementation and Lead on Organization Wide Deployment of Service Cloud Voice Telephony System aka Amazon Connect Complete Ownership of Salesforce Service Cloud and all Post-Sales Salesforce processes. Implementation of Omni-Channel Case Routing including implementation of Einstein Case Classification , Next Best Action and Agent Skills. Salesforce integration with Other Organization Tool Stack : Jira, Airtable ,Asana, Zapier, Amazon Connect, Gmail, Slack , GetFeedback , Zoominfo 3rd party Salesforce Tools Deployment and Custom Builds: Rollup Helper , Mass Action Scheduler Implementation and Integration of Customer Success Tool Totango with Salesforce building and Deployment of Customer Feedback for Salesforce Cases using Getfeedb
- Salesforce AdministratorKira SystemsJun 2019 - Mar 2021 (1 year 10 months)Working with cross-functional teams to brainstorm new sales/support processes followed by technical salesforce designing and implementation of the same. Complete management of Salesforce Sales and service clouds of the organization in functional areas of Data management, object management, process management, and reporting. Performing Salesforce.com configuration using Salesforce objects and entities including page layouts, standard and custom objects, approval processes/workflows, validation and assignment Rules, flows, and process builder. Designed and implemented the Online Selling platform of the organization integrating Salesforce (Customer D
- SSalesforce AdministratorJan 2018 - Jan 2019 (1 year 1 month)Salesforce: manage all projects in Salesforce utilizing the dashboard and KnowledgeBase, building reports, creating and monitoring cases and tasks. Training: train new and existing Sales/Service team members on all features of Salesforce including Accounts, sales processes, adding and updating contact records, report generation and filters. Salesforce Administrator - Managed company’s database and created custom reports for management team to help increase sales. Experience with user/profile setup, custom fields and reports, web-to-lead, data management, workflow and lead assignment rules, etc.
- CRM AnalystAvery DennisonJul 2016 - Dec 2017 (1 year 6 months)Salesforce: create and manage cases, customize and review reports and the dashboard to provide excellent and timely customer service Consulting: consult with clients, analyzing current business practices and customize products to meet current business needs with efficiency Field and Secondary Data research for mapping the Potential of Solar PV modules industry in India and Identification of top players. Analysis of Existing Products in the Battery label Segment using Primary Research mainly interviews, Customer interaction.
- Commercial AssociateAvery DennisonJul 2015 - Jul 2016 (1 year 1 month)Customer Care Relationship with Existing Clients. Responsible for achieving revenue target for assigned Area. Responsible for identifying & acquiring new clients for Region. To carry out all Business development related activities, and handling all the business opportunity from the existing & new clients. Handling corporate presentations and finalizing the deals / contracts. Responsible for organic growth by maintaining healthy relationship with the existing corporate. Ensure retention of clients and Review of receivables, monitoring & controlling of outstanding. Ensuring maximum customer satisfaction and closely interaction with them, understanding their requirements accordingly. Keeping & monitoring the track of client business trend to m
- Summer InternState Bank of IndiaMay 2014 - Jul 2014 (3 months)Comparative Study analysis - CUSTOMER SERVICE provided by SBI vis-à-vis other Banks. Gained experience of offering services to customers of mid-level corporate and pitching suitable products to the prospects. Supporting daily transactions at the bank and assisting customer service team.
- Systems EngineerInfosysJul 2011 - Jun 2013 (2 years)Facilitated Credits Data Synchronization for € 405 billion bank client through ETL tools and Data Mining Critical Resource in new module implementation which led to annual € 25000 savings for client Improved efficiency up to 50% by removing redundancy in system through Delta Implementation. Led a team of 3 for 24●7 support for the Credits & Lending’s Data Infrastructure for the client Reduced Knowledge Transmission time by 30% by clear documentation of project Modules Appreciated by the client for successful and timely Go Live for all deployments by working even during Bagged Infosys INSTA AWARD for Q3-Q4 2012 for outstanding performance in the Project.
- InternInfosysJan 2011 - May 2011 (5 months)Database management and PL/SQL query generation. Worked on a project – Digital Watermarking of videos for copyright protection using UNIX systems.
Education
verified_user
0% verified
- Expeditioner Salesforce AdministrationTrailhead By SalesforceJan 2018 - Current (8 years 10 months)
- Umaster, MBA, Master of Business Administration - MBA International BusinessUniversity Business School, Panjab UniversityJan 2013 - Jan 2015 (2 years 1 month)
- bachelor, Bachelor of Technology - BTech Information TechnologyPunjab Technical UniversityJan 2007 - Jan 2011 (4 years 1 month)