Jesus Escariz Pardal

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Fraud Specialist | Banking & Digital Payments Avostech (Prosegur)

AvosTech

Jun 2025 - Current (1 year 1 month)

Emails and calls.Since June 2025, I’ve been working as a Banking Fraud Specialist at Avostech (Prosegur) in Spain, operating in a hybrid model. My role sits at the intersection of financial security, operational efficiency, and customer trust. I manage end-to-end fraud-related processes across multiple banking channels, including: ATM operations (transaction monitoring, dispute resolution, cash management coordination) Card issuance (debit/credit) and lifecycle management Domestic and international transfers (SEPA, SWIFT) with real-time fraud screening Point-of-Sale (POS) transaction oversight and merchant risk analysis Digital banking fraud detection, including phishing, social engineering, and account takeover cases Travel insurance cla

Multilingual User Support

Fever

Jun 2024 - Oct 2024 (5 months)

Customer Service Agent | Fever Remote - Spain, June 2024 - October 2024 Provided 24/7 support across Spanish, Portuguese, and English channels, handling an average of 220 incidents weekly with a QA score of 92%.

Representante del servicio de atención al cliente

Conduent

Sep 2022 - Dec 2023 (1 year 4 months)

Customer service advisor. Well-known American company. Finance, Industry of payments

Freelance Recruiter

Cross Border Talents

Feb 2021 - Apr 2022 (1 year 3 months)

Freelance Recruiter - Customer Services, Sales, Digital Marketing, Medical, insurance, C-Level, IT. Multilingual profiles across Europe. Clients based in Lisbon, Athens, Barcelona, Dublin and full remote roles.

Senior Subject Matter Expert

TP

Apr 2016 - Jan 2021 (4 years 10 months)

Senior Matter Expert: Customer Services, Back office and front, English, Portuguese and Spanish... Sector: Industry of payments. Concierge, Emergency Services, GDPR, Mobile banking apps support, Social Media, Insurance...

Consultor Comercial Línea directa aseguradora

Arvato

Feb 2015 - Dec 2015 (11 months)

Car insurance Claims, Back Office and Front. Cross-Selling Sector: Car Insurance Sales Department. Sector: Car Insurance Customer Services, Front and Back Office Vodafone Low Cost LOWI. Sector: Telecommunications

Jesus Escariz Pardal

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