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C

Customer Service Representative

Cigna Insurance Companies

Mar 2023 - Current (3 years 5 months)

Addressed inquiries regarding pharmacy customer service. Facilitated claims processing for insurance policies. Managed and processed home delivery orders efficiently. Handled retail claims with accuracy and attention to detail. Educated customers on benefits and reviewed policy documents.

Customer Service Representative

Cigna Healthcare

Mar 2023 - Jul 2026 (3 years 5 months)

Customer Service Representative

randstad

Jul 2022 - Mar 2023 (9 months)

Supported Payflex clients by managing Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA). Processed claims and furnished detailed information concerning account specifics.

Enrollment Specialist

randstad

Feb 2020 - May 2022 (2 years 4 months)

Contracted with Alight Solutions to manage annual enrollment processes for benefits, including medical, dental, vision, and supplemental insurance. Executed qualified life status changes, added beneficiaries, and clarified medical costs and COBRA information. Provided support and information regarding pension plans and health and welfare benefits.

E

Receptionist

ECARONE

Feb 2020 - Mar 2020 (2 months)

Directed customers to appropriate sales personnel. Facilitated the closing of sales deals. Filed documentation for completed sales. Assisted with processing refund checks. Managed incoming phone calls. Supported mailing and processing tasks. Performed data entry for stock numbers and vehicle product information.

Customer Service Representative

CornerStone Staffing

Dec 2019 - Feb 2020 (3 months)

Served as a social media manager for AT&T Wireless, a third-party client. Provided assistance to customers with a consistently warm and professional demeanor. Addressed customer inquiries effectively. Engaged with customers through live chat support. Maintained detailed records of customer complaints. Managed customer communications via email, inbound calls, and outbound calls. Oversaw and updated customer accounts. Delivered technical support assistance. Resolved billing issues and responded to order inquiries.

A

Assistant Manager

Jan 2018 - Nov 2019 (1 year 11 months)

Supervised overnight operations, including cash handling, paperwork management, order processing, restocking, order receiving, customer service, inventory control, nightly closing procedures, and staff management. Earned a promotion within the first three months of employment. Executed store opening and closing procedures at the beginning and end of shifts. Ensured all store operations were maintained to high standards. Performed official nightly money counts with precision. Maintained a high standard of customer service throughout all interactions. Managed and compiled daily transaction reports. Ordered and meticulously stocked store merchandise. Provided counseling, mentorship, and disciplinary actions to staff as needed.

B

Animal Care Technician

Blackstone Animal Hospital

Aug 2017 - Jul 2018 (1 year)

Provided essential care for boarding pets, including feeding, walking, and engaging in playtime. Administered nail trims and baths, and dispensed medications as required. Supported veterinary technicians with various procedures. Collected blood samples for heartworm testing. Interpreted diagnostic results from decals and ear cytologies. Prepared medications for at-home administration. Administered vaccinations. Assisted veterinarians during surgical procedures and provided necessary animal restraint.

E

Receptionist

Eldorado pet hospital

Jul 2016 - Aug 2017 (1 year 2 months)

Managed client check-in and check-out processes. Handled financial transactions including cash and card payments, managed appointments, answered phones, and provided customer service. Maintained cleanliness of kennels, including immediate cleanup of accidents. Administered feeding, walking, and medication dispensing for boarding pets. Prepared take-home medications and administered vaccinations. Assisted with surgical procedures and provided animal restraint. Cleaned and maintained the clinic environment. Executed daily, weekly, and monthly administrative tasks. Interpreted results from fecal and ear cytology tests. Prepared medications for discharge and administered vaccinations. Supported veterinary staff during surgical procedures and pr

Assistant Manager

Wingstop México

Dec 2013 - Jan 2015 (1 year 2 months)

Oversaw staff, created work schedules, managed labor costs, conducted inventory, handled managerial paperwork, processed financial transactions, and ensured excellent customer service. Executed restaurant opening and closing procedures. Supervised daily restaurant operations. Led and managed a team of associates. Processed bank deposits and money orders on behalf of the store manager. Delivered exceptional customer service in a prompt and efficient manner. Managed and analyzed daily transaction reports. Trained new employees on restaurant operational procedures and policies. Enforced company policies and guidelines consistently.

L

Debt Collector

Ltd finical services

May 2013 - Feb 2014 (10 months)

Managed debt collection activities for Chase, processing documentation and assisting clients in resolving their outstanding debts.

Front Desk Receptionist

Milagros

Oct 2012 - Aug 2013 (11 months)

Managed client check-in and check-out, processing cash and card transactions, handling phone calls, scheduling appointments, greeting clients, and overseeing front desk operations and staff.

Cashier Customer Service

Walmart

Jan 2009 - Oct 2012 (3 years 10 months)

Initially served as a Cashier, then transitioned to the Customer Service department, handling returns and processing bill payments.

Call Center Customer Service Representative

Verizon Wireless

Jan 2008 - Feb 2009 (1 year 2 months)

Handled inbound calls for Verizon Wireless, addressing inquiries related to billing, payments, and new service activations. Managed customer accounts effectively. Greeted customers professionally. Conducted customer service satisfaction surveys. Handled reservation inquiries. Resolved customer issues promptly. Operated within an inbound call center environment. Collected and documented customer orders accurately. Responded to various inquiries and issues. Troubleshot application-related problems.

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