Jennifer Gaetano

Detail-oriented and results-driven Customer Success Manager and Project Coordinator with a strong track record in planning and executing corporate employee engagement initiatives, both domestic and international, including donation campaigns and volunteer programs. Experienced in supporting nonprofit organizations by leveraging CRM platforms and fundraising tools to drive donor engagement and organizational growth. Skilled in customer service and problem solving, with a proven ability to manage complex projects and tasks efficiently. Known for building and nurturing strong internal and external relationships that enhance end-user experience and customer success. A proactive, self-motivated leader with excellent communication and interpersonal skills, adept at collaborating across teams and cultivating meaningful client partnerships. Specialties: SaaS platforms, Microsoft Excel, PowerPoint, Outlook, SalesLoft, SalesForce and other CRM systems.