Group Vice President, Global Services
Plex by Rockwell Automation
Dec 2011 - Jan 2019 (7 years 2 months)
Member of Plex Systems executive team focused on aligning all post-sale customer functions to focus on product adoption, time to value and customer satisfaction. Directly responsible for Plex’s Professional Services, Customer Support, & Educations services team. Worked closely with worldwide sales and partners to expand Plex’s business success to over 600 companies working in 25 countries.
Major duties and accomplishments included:
• Subscription revenue increased from $40M to a $150M run rate
• Professional Services revenue increased by over 25% YoY
• Grew services and support team from 40 individuals to over 150 during tenure
• Gross retention improved from the low 90s to 95% - 97%
• Launched PMO to standardize project delivery and ensur