Ruben Contreras

Bilingual Customer Service Representative

Toyota Motor Corporation

Sep 2017 - Current (9 years 2 months)

Bilingual Customer Service

Synchrony

Jun 2014 - Sep 2017 (3 years 4 months)

Handle inbound calls from: Cardholders and clients, duties performed include everything from simple requests such as the balance on an account, resolved issues regarding fees and payments due, scheduled payments, initiated credit limit adjustments and assisted with website navigation to improve customer experience and retain clientele or the change of an address to more complex issues such as billing disputes. Participate in: - Leadership circle. - Support with interviews for new candidates. - Side by side with new agent in the team. - Back up Escalations Help Desk. Show less

Bilingual Field Enrollment Agent/Community Outreach

Cognosante

Aug 2013 - Apr 2014 (9 months)

As a field enrollment agent I provided affordable healthcare options to the general population conducting face to face outreach and enrollment Services to beneficiaries in group and individual meetings, providing assistance for enrolling in a qualified health plan. Coordinate with other organizations to provide assistance to their consumers on Healthcare.gov. This includes in-person outreach, emails, etc. Compile lists of organizations to visit and track the responses. Create as many community events as possible to get out into the community.
• Assist beneficiaries with all aspects of the enrollment.
• Assist with profile creation and up

Technical Support Representative III

EchoStar Corporation

Mar 2008 - Jun 2011 (3 years 4 months)

Assisting customers on a wide range of topics including payments and billing, product features, and technical support, resolve customer’s inquiries accurately and efficiently.
• Payments and Billing - accept payment by credit card, offer self-serve payment solutions, and explain charges on the customer’s bill.
• Product features - assist customers with pay-per-view orders, change programming packages, equipment upgrades, and general questions.
• Technical Support - troubleshoot a variety of technical issues, from signal loss to remote control use.
• Sales - use a consultative approach to educate and offer existing customers additional programming, products and services to enhance their DISH experience. Show less

P

Teacher of English

PRIMARIA ENRIQUE RUBIO (ELEMENTRY SCHOOL)

Jan 2004 - Jun 2007 (3 years 6 months)

Develop lesson plans that teach students a variety of topics. Working with children in small groups or individually with students who have difficulty with English material. Evaluate the understanding and knowledge of the subject, homework, tests and examinations to determine student progress in class Set the rules for student conduct, monitor the behavior of children outside the classroom Meetings with parents to discuss student progress in the classroom, offer suggestions for working parents at home with students , such as help or extra tutoring Regularly attend workshops and conferences throughout the year to keep up on issues of education and learn new techniques Show less

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Ruben Contreras

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Behavioral traits