E

Emily Cox

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Head of Customer Sales
Minyama, Queensland, Australia

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  • Keypath Education
    Head of Customer Sales
    Keypath Education
    Aug 2025 - Current (1 year 1 month)
    I’m thrilled to share that I’ve joined Keypath Education as Head of Customer Sales. This opportunity marks a meaningful step in my journey—one that aligns deeply with my passion for leading high-performing teams, driving innovation, and helping my people make a real difference. As Head of Customer Sales, I’ll be leading our Admissions team to deliver exceptional student experiences and drive enrolment growth across postgraduate programs. It’s a chance to combine strategic thinking, data-driven decision-making, and operational excellence to strengthen our team and deliver meaningful results for students and university partners. To those who’ve supported me along the way—thank you. I’m excited about what lies ahead and can’t wait to collabora
  • iSelect
    Head Of Sales Performance
    iSelect
    Dec 2020 - Jan 2025 (4 years 2 months)
    The Head of Sales role is responsible for improving our sales processes, aligning operating rhythms across total business (Health, Energy, Telco, General Insurance). Designing programs that drive sales performance, NPS, compliance and productivity. This includes managing all monthly and quarterly planning processes to ensure that all sales teams are set up to deliver optimal results. As Head of Sales Performance, I am also responsible for the identification of potential system or process issues, and to work with the right people across the business to ensure resolution. Regularly reviewing performance levers in collaboration with Commercial and Finance Business Partners including sales mix and profitability.
  • iSelect
    Sales Manager- General Insurance
    iSelect
    Dec 2017 - Dec 2020 (3 years 1 month)
    My role is responsible for the day to day operational activities of my business unit, driving engagement & performance. This is achieved through Sales coaching, career development plans, performance management and Leadership mentoring. I have regular touch points with all of my direct & indirect staff. Ultimately, my role is to ensure resources are used properly & responsibly and ultimately staff meet agreed performance targets. Key Responsibilities • Planning and Prioritisation • Coaching and Developing • People and Performance Management • Recruitment & Succession planning
  • iSelect
    Sales Manager- Health Insurance
    iSelect
    Sep 2015 - Dec 2017 (2 years 4 months)
    My role is responsible for the day to day operational activities of my business unit, driving engagement & performance. This is achieved through Sales coaching, career development plans, performance management and Leadership mentoring. I have regular touch points with all of my direct & indirect staff. Ultimately, my role is to ensure resources are used properly & responsibly and ultimately staff meet agreed performance targets. Key Responsibilities • Planning and Prioritisation • Coaching and Developing • People and Performance Management • Recruitment & Succession planning
  • iSelect
    Sales Team Leader- Health Insurance
    iSelect
    Mar 2012 - Sep 2015 (3 years 7 months)
    I work as a team leader in the Outbound sales department at iSelect. My current team consists of 12 sales consultants. My day to day role involves coaching and developing around the iSelect sales methodology, this is achieved through the following: -Individual call analysis sessions -Daily follow ups -Side by side coaching through live monitoring -Sales focus sessions -Team meetings -Group call observations One of the best aspects of my role is helping each consultant reach their potential. Once this is achieved I believe you create a role that is more than a job, it's the start of a career.
  • iSelect
    Sales Consultant- Health Insurance
    iSelect
    Feb 2011 - Mar 2012 (1 year 2 months)
    My role Involved dialing outbound calls, conducting a 'needs analysis' to find out what product the consumer needs, then taking that information & finding a product to match those needs. from there presenting the product, in a way that the client understands & sees value.
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