Neha Kotturu

SWE Co-op

Symbotic

Jan 2026 - Current (7 months)

spring co-op on breakpack team

Software Engineer Intern

UKG

May 2025 - Aug 2025 (4 months)

• Expanded a scalable observability framework through Terraform, increasing monitoring coverage of critical services by over 65% and improving incident visibility • Designed global ELBs to improve traffic distribution across services, enabling high availability and reducing regional failover time • Developed a DNS-based pod redirection mechanism to route users to the appropriate pod based on company association, supporting multi-tenant infrastructure optimization

AI Studio Intern

Microsoft

Aug 2024 - Dec 2024 (5 months)

• Developed and fine-tuned ML models using text classification and LLMs to efficiently categorize news headlines and content descriptions with over 97% accuracy • Engineered the Microsoft Copilot app to create a custom agent for news summarization and classification

Salesforce Intern

University of Massachusetts Amherst

May 2024 - Dec 2025 (1 year 8 months)

• Resolved 300+ online support tickets from staff and faculty, delivering timely solutions • Built 7+ forms on FormAssembly with Salesforce integration for multiple departments, streamlining data collection processes • Wrote custom APEX script to import data from Boomi REST Service and SQL Database into Salesforce • Assisted with other projects as needed

AI/ML Fellow

Break Through Tech

May 2024 - May 2025 (1 year 1 month)

8-week Cornell summer course about ML foundations, and building, training, and implementing ML models.

Enterprise Applications Support Intern

University of Massachusetts Amherst

Feb 2024 - May 2024 (4 months)

• Enhanced SPIRE site reliability by performing rigorous manual testing of over 140 features after new patch releases • Contributed to the IT KnowledgeBase with over 20 articles containing detailed documentation and clearer support for SPIRE services • Reviewed and updated over 200 existing IT support articles • Created over 7 instructional videos using Camtasia and Audacity to support user training and improve knowledge dissemination

Student Consultant I

University of Massachusetts Amherst

Oct 2023 - May 2024 (8 months)

• Provided in-person technical assistance to students, faculty, and alumni at UMass Amherst • Responded to and managed online tickets on ServiceNow • Took over 250+ tickets and assisted with/resolved many more • Provided live online support to clients through Bomgar

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