Jabulile Buhali

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Account Manager

Aug 2024 - Current (2 years 3 months)

helped me get this job

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Appointment Setter

Jan 2024 - Current (2 years 10 months)

Conduct outbound B2B outreach to all different companies in different sectors (Financial, Software, IT) to introduce Marketing solutions. Identify qualified prospects and schedule meetings for the Client. Build rapport with business owners and gatekeepers to reach decision-makers effectively. Maintain accurate CRM records and manage follow-up activities to support pipeline growth. KPI : 100 Calls per day – 5 Appointments per day

Account Manager

AV Group

Jan 2024 - Current (2 years 10 months)

Managed and grew client relationships by serving as the primary point of contact, ensuring high-quality service delivery, understanding client needs, resolving issues efficiently, and identifying opportunities to add value and improve client retention.

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Customer Service Representative

Mar 2023 - Jan 2024 (11 months)

Customer service for an internet provider is all about helping customers stay connected, solving their problems, and making sure they have a smooth experience with their internet service. In this role, you are usually the first point of contact when customers have issues or questions. This can be through phone calls, emails, live chat, or even social media. Customers may contact you about slow internet speeds, connection problems, billing questions, package upgrades, or service outages. Your job is to listen carefully, understand the issue, and provide clear, helpful solutions. A big part of the role involves troubleshooting technical problems. This might include guiding a customer step-by-step to reset their router, check cables, or test t

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Sales Specialist

May 2022 - Jul 2023 (1 year 3 months)

Appointment setting and lead generation are closely related roles in sales, focused on finding potential customers and turning them into booked meetings for the sales team. Lead generation is the first step. It involves identifying and sourcing potential clients (leads) who might be interested in a product or service. This can be done through researching companies online, using LinkedIn, databases, social media, or inbound enquiries. The goal is to build a list of qualified prospects who fit the ideal customer profile. You also gather key details like contact information, company size, industry, and decision-makers.

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Customer Service Sales Representative

Cloud Centre

Apr 2022 - Dec 2022 (9 months)

Delivered professional customer support while resolving client concerns efficiently. Maintained strong customer satisfaction through effective communication and problem-solving. Supported sales transactions and assisted customers with product and service queries.

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Sales And Marketing Specialist

Apr 2022 - Nov 2022 (8 months)

Appointment setting for an IT company called TM Teach

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Sales Specialist

Jan 2022 - Jan 2024 (2 years 1 month)

Appointment setter and Lead generator

Search Engine Optimization Consultant

IceWeb

Apr 2021 - Mar 2023 (2 years)

- Plan, develop and implement our SEO strategy - Work towards organic search optimization and ROI maximization - Regularly perform thorough keywords research - Monitor redirects, click rate, bounce rate, and other KPIs - Identify problems and deficiency and implement solutions in a timely manner - Work with web developers and marketing teams to properly implement SEO best practices

Sales Development Representative

AV Group

Jan 2021 - Jan 2023 (2 years 1 month)

Managed high-volume outbound calls and email campaigns targeting B2B prospects across multiple industries. Collaborated with Account Executives to tailor sales messaging and nurture leads through the sales funnel. Lead generating. Consistently exceeded weekly KPIs for booked appointments and qualified opportunities. KPI’s : 100 Calls per day – 5 Appointments per day

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Call center Sales Agent

Sep 2016 - Apr 2020 (3 years 8 months)

cold-calling clients. I was doing outbound calls and upselling to premium advertisers

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JOB MAIL FREE AD CONSLTANT

Sep 2016 - Apr 2020 (3 years 8 months)

Over the past 3 years and 8 months in Pretoria, South Africa, I have honed my skills in verifying accounts of clients placing free ads and successfully upselling additional services. My confidence stems from a thorough understanding of the intricacies of verifying accounts and ensuring the accuracy and legitimacy of each ad. I approach this aspect of my role with meticulous attention to detail, ensuring that all client accounts meet the necessary criteria for publication.

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Caller

JunkMail

Jan 2014 - Jan 2020 (6 years 1 month)

Conduct outbound B2B outreach to all different companies in different sectors to introduced Marketing solutions. Occasional reception relieving. Lead generation. Maintain accurate CRM records and manage follow-up activities to support pipeline growth. KPI’s: 150 calls per day – 30 Closed sales monthly.

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Call Agent

Jan 2012 - Sep 2013 (1 year 9 months)

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Jabulile Buhali

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