Ashley G

Ashley G

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United States

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Résumé


Jobs verified_user 0% verified
  • Reformation
    Contract
    Reformation
    Jan 2025 - Current (1 year 8 months)
  • Stealth AI Startup
    AI Product Ops | Senior Product Owner
    Stealth AI Startup
    Jan 2023 - Dec 2025 (3 years)
    • Lead delivery of AI initiatives, collaborating with engineers and product teams to launch generative AI features • Translate complex workflows into structured, scalable requirements and project plans • Build program frameworks aligning AI strategy with product and operational goals • Operationalize automation tools to reduce manual effort and improve team efficiency • Define metrics and feedback loops to measure feature performance and guide iteration
  • FAANG+
    Team Lead
    FAANG+
    Jan 2022 - Dec 2023 (2 years)
    • Managed a global 60+ person team across 24/7 rotations, ensuring policy compliance and timely resolution • Oversaw risk management, and workflow optimization for high-visibility digital content • Partnered with engineering and product to troubleshoot technical issues and improve platform reliability • Developed QA processes and programs to maintain consistent quality
  • P
    Product & QA Lead
    Jan 2021 - Dec 2022 (2 years)
    • Built fraud detection workflows and collaborated with engineering to reduce errors • Conducted testing and translated user feedback into actionable product improvements • Standardized support documentation and processes, improving onboarding and reducing repetitive tickets
  • E
    Customer Experience & Operations Manager
    E-commerce brand
    Jan 2021 - Dec 2021 (1 year)
    • Built the support department from scratch, creating SOPs, templates, and knowledge resources to scale efficiently • Managed order operations, support tickets, and influencer partnerships to enhance retention and brand engagement • Implemented operational processes and KPIs to reduce repetitive inquiries and improve customer satisfaction
  • G
    Project Manager | International Client Services
    Global Project Services
    Jan 2015 - Dec 2020 (6 years)
    • Managed international client contracts, providing tailored project solutions • Coordinated cross-border deliverables and streamlined client processes • Implemented operational improvements that increased project efficiency and client satisfaction
Education verified_user 0% verified
  • Mercy University
    History
    Mercy University
  • Goldsmiths, University of London
    International Studies
    Goldsmiths, University of London
  • Mercy University
    International Relations and Diplomacy
    Mercy University
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