Caitlynn Arocha

Director, Talent Acquisition

CivicPlus

Sep 2022 - Current (4 years)

- Lead the strategic direction of CivicPlus' Talent Acquisition efforts, including recruitment strategy, technology solutions, and recruitment marketing. - Develop and align recruitment programs with the company’s DEIB framework, ensuring diverse and inclusive hiring practices. - Oversee high-volume recruitment, campus and community relations, and full-cycle recruitment processes. - Design and implement programs that enhance the candidate experience. - Led the Talent Acquisition team through the implementation of Jobvite ATS. - Manage team performance and development to foster professional growth.

Manager, Talent Acquisition

CivicPlus

Jan 2022 - Oct 2022 (10 months)

- Led company-wide recruiting efforts, managing a team of recruiters to meet talent needs. - Partnered with leadership to select and hire top diverse talent, from sourcing to onboarding. - Developed and executed active and passive sourcing strategies across various platforms. - Provided training to hiring managers on best practices in interviewing and candidate evaluation. - Built strong relationships with community organizations, colleges, and agencies to enhance employer branding. - Managed applicant tracking system (UKG) and ensured compliance with hiring regulations. - Managed team of corporate recruiters, including preformance and development. - Awarded President’s Club 2021 for exceeding performance KPIs.

Corporate Recruiter

CivicPlus

May 2019 - Jan 2022 (2 years 9 months)

-Managed full-cycle recruitment efforts, from job description creation to candidate onboarding. -Chaired the Diversity & Inclusion Committee, leading DEIB initiatives across the organization. -Strengthened the company’s talent network and improved candidate experience. -Conducted pre-employment screenings and assessments to streamline hiring processes. -Developed partnerships with colleges and community organizations to drive recruitment efforts. -Advised hiring managers on effective hiring strategies and best practices.

Human Resources Specialist

SC Department of Health and Human Services

Apr 2017 - Apr 2019 (2 years 1 month)

- Maintained and scheduled employee training programs in the Learning Management System. - Managed recruitment efforts, including job fairs and applicant qualification in NeoGov. - Processed open position requisitions and ensured compliance with hiring standards. - Created and maintained an organizational chart for 1,600 employees in Microsoft Vizio. - Handled budget management for the agency and office.

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Human Resources Assistant III

GS Secure Solutions USA Inc

Mar 2015 - Dec 2016 (1 year 10 months)

- Managed applicant tracking system (ATS) ADP, including opening and closing requisitions. - Processed new hires in PeopleSoft, ensuring all documentation was accurate. - Handled unemployment claims, workers’ compensation cases, and benefits administration. - Conducted new employee orientations and provided administrative training. - Led recruitment efforts, including candidate qualification and interview scheduling.

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Manager

Top Dollar Pawn

May 2012 - Mar 2015 (2 years 11 months)

- Supervised and scheduled a team of 6-8 employees to ensure effective and safe store operations. - Led hiring efforts, including interviewing and onboarding new employees. - Managed all financial transactions, including loans and sales. - Oversaw ATF investigations and compliance with firearm sales regulations. - Trained employees on retail procedures, ATF compliance, and customer service best practices. - Coached team members to achieve sales goals and enhance performance.

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