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Noah Solomon

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San Diego, California, United States

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Full-time jobs

Timeline


work
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Résumé


Jobs verified_user 0% verified
  • K
    Technical Support
    Kai Data LLC
    May 2024 - Current (2 years 4 months)
    Respond to high volumes of customer inquiries via phone, email, and chat with professionalism and empathy. Provide accurate and timely information on products and services. Troubleshoot issues and ensure customers receive clear resolutions. Document interactions thoroughly and assist with onboarding and training new customers. Proposed strategies to improve performance, service identity, and communication, boosting customer satisfaction. Proposed and outlined an automation plan using Salesforce Flow and 360 SMS to streamline agent contract follow-ups, improving consistency and reducing manual workload.
  • DeleteMe
    Sr. Privacy Advisor
    DeleteMe
    Feb 2023 - Apr 2024 (1 year 3 months)
    Supported members in removing personal information from online databases and brokers. Delivered personalized assistance and solutions to sensitive customer issues. Maintained clear communication and ensured follow-through on each case. Collaborated with team leads to improve support processes and service delivery.
  • Sharp HealthCare
    Patient Financial Services Customer Service II
    Sharp HealthCare
    Jul 2019 - Sep 2021 (2 years 3 months)
    Oversaw resolution of complex patient billing escalations, ensuring clear communication and swift solutions. Maintained accurate documentation of interactions and outcomes. Improved documentation standards and process consistency across the team. Provided leadership support and mentorship to enhance team performance.
  • Sharp HealthCare
    Patient Financial Services Customer Service I
    Sharp HealthCare
    Oct 2017 - Jul 2019 (1 year 10 months)
    Managed high call volumes regarding insurance and billing inquiries. Delivered exceptional service while maintaining accuracy and efficiency. Trained new employees and improved onboarding workflows. Awarded as Most Productive Worker for outstanding performance.
  • C
    Long Term Care Liaison
    Care1st Health Plan
    Mar 2013 - Sep 2017 (4 years 7 months)
    Assisted patients and families in navigating long-term care services. Maintained strong relationships with providers to ensure quality service. Gathered data and communicated findings to leadership for service improvements.
Education verified_user 0% verified
  • C
    Certification in Web Programming and Web Design
    Cuyamaca Community College
  • C
    Associate Degree in Web Development
    Cuyamaca Community College
  • Fort Hays State University
    Computer Science Program
    Fort Hays State University
    Currently Enrolled
Awards verified_user 0% verified
  • M
    Most Productive Worker for outstanding performance
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