Alexandre Boiscommun
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Head of Customer Success at Lodgify
Catalonia, Spain
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Director of Customer IntelligenceLodgifyAug 2025 - Current (1 year 3 months)- Head of Customer Success at LodgifyLodgifyJan 2018 - Nov 2025 (7 years 11 months)Lodgify - The best vacation rental software (SaaS)
Leading teams including Support, Onboarding, Connectivity, Customisations, CRM, Resources
Bringing a world class experience to delight our customers, adding intelligence to the organisation through customers insights - Global head customer service @ Bershka.comBershkaJul 2017 - Jan 2018 (7 months)
- WCustomer Service DirectorWuakitvJun 2014 - Nov 2025 (11 years 6 months)
- WCustomer Service DirectorWuakitvJun 2014 - Jul 2017 (3 years 2 months)
- Training coordinatorSellbytel GroupFeb 2010 - Dec 2013 (3 years 11 months)After the success of my training accreditation, I have been promoted training coordinator, then promoted to Implementation manager where my tasks involve recruitment, Standards (ISO, COPC) maintenance, ramp-ups, trainings, supporting other European site (Sellbytel Lisbon) with the quality of their trainings, on-going training and team management etc..
This is truly thrilling because I get the opportunity to combine my training and managing experiences into one, with the autonomy to create new strategies to achieve excellence.
I am in daily contact with our client , and reporting is part of my daily duties, including report analysis and quality action plans.
Part of my job is to develop and maintain the COPC stan - Implementation ManagerSellbytel GroupFeb 2010 - Dec 2013 (3 years 11 months)
- TrainerSellbytel GroupJan 2010 - Jan 2011 (1 year 1 month)Being the first person recruited for the new project, i had the opportunity to pass with success the training accreditation process from IQC ( Instructor Qualification course) to T4 (Allowing instructors to train new trainers).
It strengthened my communication abilities and skills, along with leadership aptitudes. I had the charge to ensure the quality was reached at all times, and all my end of course surveys, observations from the client, review board has been extremely high, amongst the highest in Europe.
Apple - Singapore - SLondon Oxford street – ManagerSelfridges Co VomfassJan 2006 - Jan 2007 (1 year 1 month)Exquisite oils/vinegars, cocktails, liqueurs, whiskies from the cask within Selfridges, 2nd department store in UK.