Matthew Mizrach
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Sr. Customer Success Manager at Vonage
Highland Park, New Jersey, United States
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Résumé
Jobs
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Enterprise Account ManagerVonageMay 2026 - Current (3 months)* Manage a portfolio of mid-market and enterprise contact center and AI accounts * Serve as a strategic advisor focused on customer retention, relationship management, and long-term account growth * Conduct on-site and virtual business reviews with key stakeholders to align solutions with customer objectives * Identify and drive upsell and expansion opportunities across contact center and AI solution offerings * Partner cross-functionally with sales, support, and technical teams to deliver a seamless customer experience * Build and maintain executive-level relationships within customer organizations * Help customers maximize the value and adoption of cloud communications, contact center, and AI technologies- Senior Customer Success ManagerVonageMar 2025 - May 2026 (1 year 3 months)
- Customer Success Manager IIVonageNov 2022 - Mar 2025 (2 years 5 months)
- IAssistant Publisher/Print & Digital Marketing ExecutiveIndustry MagazineJan 2016 - Nov 2022 (6 years 11 months)
- ISales RepresentativeIndustry MagazineMay 2009 - Jan 2013 (3 years 9 months)
Education
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- Adelphi University — Bachelor of Science (BS) with Honors/Minor in Literature and Russian Language, Biology/Biological SAdelphi UniversityJan 2008 - Dec 2012 (5 years)Through my experiences in Adelphi I came to truly believe in the value of a holistic education--in stretching yoursel and your abilities in order to gain better understanding of self and my own capabilities. Becoming very close with my professors, especially the Dean of the Honor's Program Richard Garner, I had the opporunity to learn from educators who believe in the indelible importance of knowledge, and the freedom that comes with it.
- EER Murrow High School — With Honors, Music/SciencesER Murrow High SchoolJan 2004 - Dec 2008 (5 years)With exemplary grades and outsanding leadership, I graduated with a rank of #4 in a matriculating class of nearly 1000 students.