Avril Doyle
About
Detail
Head of Customer Success (DACH Market)
Paris, Île-de-France, France
Résumé
Jobs
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Head of Customer Success (DACH Market)AircallFeb 2023 - Current (3 years 9 months)- Manager of Customer Success (DACH Market)AircallFeb 2022 - Jan 2023 (1 year)
- Team Lead of Customer Success (UK & Ireland, Nordics)AircallApr 2021 - Jan 2022 (10 months)
- Customer Success Manager (UK & APAC Market)AircallJun 2019 - May 2021 (2 years)
- International Customer Relationship Manager - Gambettes BoxMy Little ParisSep 2017 - Jun 2019 (1 year 10 months)I assumed the role as Customer Service Manager for Gambettes Box, present in 13 countries across Europe.
Operational Management & Evolution:
• Set-up customer service department for its launch in Europe.
• Established and animation of Ambassadors programme.
Performance and Innovation:
• Driving the performance of KPIs to achieve monthly objectives.
• Analysis and presentation of weekly and monthly reports.
• Actively identifying processes to be improved on the website.
Translation & Editorial:
• Creation of regular newsletters & acquisition campaigns (CRM&PRM).
• Translation of editorial content for the monthly Box and website. - Assistant Customer Care and CRM Manager - My Little Box UKMy Little ParisMay 2016 - Sep 2017 (1 year 5 months)I was responsible for the customer service department for our UK clientele.
My duties involved:
• Replying to customer requests by email on a daily basis.
• Carrying out regular "competition watches" with follow up analysis.
• Contacting and establishing a relationship with a pool of influencers/bloggers. - MReceptionist & TelesalesMLS Labelling and Printing SolutionsJul 2015 - Sep 2015 (3 months)It was my responsibility to carry maintain the day to day runnings of the front office. I also had weekly objectives to achieve in telesales during the summer of 2015/2016.
Duties included:
• Operating a busy switchboard, configuring all calls within the company.
• Identifying customer needs over the phone and inputting orders as required.
• Calling existing customers for repeat orders, crossing selling and up-selling.
• Cold calling prospective clients, arranging information packs and brochures to be sent.
Education
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- Languages & CommunicationUniversité Bourgogne EuropeJan 2014 - Jan 2015 (1 year 1 month)
- Bachelor (HONS) International Business and Languages (French, International BusinessTechnological University DublinJan 2011 - Jan 2015 (4 years 1 month)
- LLeaving CertLoreto CollegeJan 2010 - Jan 2016 (6 years 1 month)