Soliman C.

Soliman C.

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L4 Technical Support Engineer at WhatConverts | JavaScript, Python, SQL, Framer | SaaS, AdTech, WebDev, Web3
Guatemala City, Guatemala Department, Guatemala
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Résumé

Jobs verified_user 0% verified
  • WhatConverts
    L4 Technical Support Engineer
    WhatConverts
    Jul 2025 - Current (1 year 4 months)
  • WhatConverts
    L3 Technical Support Engineer
    WhatConverts
    Jun 2024 - Jul 2025 (1 year 2 months)
    I provide advanced technical support for WhatConverts which is a B2B SaaS platform for lead tracking, reporting, and attribution used by marketing agencies and individual businesses. My work ensures clients maximize product value through deep technical expertise, proactive troubleshooting, and integration support. I act as a technical partner to our users and a bridge between Support, Customer Success, Product, and Engineering teams.

    - Maintain a 95%+ CSAT while resolving highly technical issues with Lead Tracking using WebHooks, JavaScript, and digital advertising platforms and 3rd party integrations.
    - Troubleshoot and resolve complex issues with Google Ads, Bing Ads, Meta Ads, and cross-platform data discrepancies.
    -
  • BoostUpai
    Backend Support Engineer
    BoostUpai
    Aug 2023 - Jun 2024 (11 months)
    I focused on enhancing system reliability through codebase analysis and bug resolution. Utilizing tools like Datadog and Sentry, I effectively monitored and addressed system errors and logs. I developed data validation and automation tools, streamlining operational processes and ensuring data accuracy.

    Using targeted queries and validations, I ensured data integrity between platforms such as Salesforce, MongoDB, and Snowflake. Beyond technical tasks, I developed comprehensive documentation to guide processes and functions. I also supported internal stakeholders such as customer success, product, engineering, and lead executives, contributing to team efficiency.
  • Smartlyio
    Technical Support Engineer
    Smartlyio
    Oct 2022 - Aug 2023 (11 months)
    I harnessed my knowledge of social media marketing and APIs, spanning platforms like Facebook, Instagram, TikTok, Snapchat, Pinterest, and Google Ads. As a result, I have been recognized as a trusted problem-solver for high-profile clients such as Uber, Adobe, Pinterest, Expedia, Canva, Spotify, and more, swiftly identifying and addressing product bugs.

    I have also improved our platform by analyzing, prioritizing, and documenting bugs using JIRA, ZenDesk, Confluence, Kibana, and linting tools to work effectively with JSON logs, Web Inspecting, HTML, CSS, JavaScript, and HTTP fundamentals.

    This ongoing commitment to enhancing our product documentation and feedback loop has contributed to a user satisfaction rating of 98
  • HCL Technologies
    Senior Support Engineer
    HCL Technologies
    Jun 2022 - Oct 2022 (5 months)
    I was a critical multi-disciplinary Engineering R&D team member for Digital Printing solutions, providing escalated software and hardware support to internal and external clients. In addition, I managed deep troubleshooting and configuration of devices and email clients using POP, IMAP, & SMTP protocols.
  • GoTo
    Account Resolution Specialist
    GoTo
    Jun 2021 - Jun 2022 (1 year 1 month)
    Retention and Customer Success focused role, supporting internal and external customers with various contractual issues, considering the customer's and business's needs. Additionally, I interacted, collaborated, and provided support cross-functionally to Sales, Billing, and Product Management.
  • Airbnb
    Senior Resolutions Expert
    Airbnb
    May 2021 - Jun 2021 (2 months)
    Mediation and Negotiation between SaaS users both B2B and B2C. Analysis of customer accounts and authentication procedures. Implementation of final-decision outcomes during critical/urgent situations. User analysis with Maslow’s pyramid techniques to deliver solutions. 10/10 NPS & 100% CSAT scores.
  • Airbnb
    Resolutions Specialist
    Airbnb
    Mar 2021 - May 2021 (3 months)
  • Airbnb
    Support Specialist
    Airbnb
    Feb 2021 - Mar 2021 (2 months)
    Customer care and technology for the world's coolest brands. We deliver bar-setting customer care and we’re here to help YOU. Our focus on culture is reflected by our innovative campuses, with brand alignment to our Fortune 500 partners.
  • TELUS International
    Technical Support Representative
    TELUS International
    Nov 2020 - Feb 2021 (4 months)
  • Conduent
    Customer Service Representative
    Conduent
    Nov 2018 - Nov 2020 (2 years 1 month)
  • Capgemini
    Senior Business Analyst
    Capgemini
    Sep 2017 - Jul 2018 (11 months)
    Collections experience with a portfolio of high level accounts. Problem solving and one contact resolution approach to all interactions. Responsible for processing transactions and producing outputs in the following areas: collect outstanding debt, perform doubtful receivables, solve dispute management, and resolve deduction management.
  • Fitbit now part of Google
    Operations Team Lead
    Fitbit now part of Google
    Apr 2016 - Feb 2017 (11 months)
    ↗ Delivered a high quality, customer-focused service daily to the client by Service Level Agreements. Responsible for leading, motivating, and assigning work to my teams in different lines of business.

    ↗ Improved processes and motivated staff to do the same. Responsible for following control procedures and maintaining operational systems effectively and efficiently. Responsible for managing teams of, on average, 25 full and part-time employees; processing complex transactions and producing outputs in the following areas: customer service satisfaction, solving disputes and escalations management, engage demanding customers with brand/product. She received Basecamp Situational Leadership and Coach of Excellence training.
  • Fitbit now part of Google
    Customer Service Representative
    Fitbit now part of Google
    Feb 2015 - Mar 2016 (1 year 2 months)
    Customer Service through Emails, Chats and Calls with +95% CSAT. English communication with customers from +50 countries. Consistently exceeding KPI targets, mostly CSAT & Quality.
  • ai Guatemala
    Technical Support Specialist
    ai Guatemala
    Aug 2014 - Jan 2015 (6 months)
    Experience in Billing & Technical Support scenarios. 1st place on training class exceeding manager’s expectations.
  • G
    Graphic Designer
    GoTo SA
    Mar 2014 - Aug 2014 (6 months)
    Graphic Design for Flyers, Advertisements, Printed Arts, Invitations, Business Cards, Product Packaging, Logotypes. Web Design Strategy. Direct Sales. Customer Service.
Education verified_user 0% verified
  • MongoDB University
    Associate's degree, MongoDB Python Developer
    MongoDB University
    Aug 2023 - Dec 2023 (5 months)
    This learning path contains a series of courses to learn MongoDB skills. In this path, I'll learn the basics of building modern applications with Python, using MongoDB as my database.
  • Codecademy
    Professional Certificate, Data Science & Natural Language Processing
    Codecademy
    Jun 2023 - Dec 2023 (7 months)
    By transforming human language into data, natural language processing helps us make sense of it. In this career path, we learn to extract meaning from text, create chatbots, and build neural networks. Along the way, we build portfolio-worthy projects that help us prepare for a career in data science.
  • Universidad Galileo
    Bachelor of Science - BS, Astronomy and Astrophysics
    Universidad Galileo
    Jan 2023 - Nov 2025 (2 years 11 months)
    Physics and astronomy courses explore the dynamics of matter in motion and the nature of planets, stars, moons, and asteroids. Subtopics include the study of astrophysics, the history of the universe, and applied and theoretical physics.
  • Codecademy
    Full Stack Engineer, Computer Software Engineering
    Codecademy
    Jan 2023 - Dec 2023 (1 year)
  • edX
    Professional Certificate, Computer Science
    edX
    Jan 2021 - Dec 2021 (1 year)
    This professional certificate series combines CS50’s legendary Introduction to Computer Science course with a new program that takes a deep dive into the design and implementation of web apps with Python, JavaScript, and SQL using frameworks like Flask, Django, and Bootstrap.
  • V
    Professional Certificate, Professional Photography & Filmmaking
    Visual education
    Jan 2020 - Dec 2024 (5 years)
    Karl Taylor is a professional photographer with over 20 years experience and he is commissioned by leading global companies for his precise attention to detail and his exquisite control of light. His work covers advertising, beauty and fashion photography for commercial clients.

    Ten years ago Karl also entered the training market and soon became know for his ability to explain complex subjects extremely clearly. His unique way of teaching and clear instruction has led him to work for, Hasselblad Camera Company, Broncolor Lighting and Adobe as well as appearances on the BBC. His training is also used by Universities and education providers around the world.

    Karl regularly travels around the globe, as an Ambassador and e
  • C
    High School Diploma, Computer Science
    Colegio Mixto Valle Real
    Jan 2009 - Dec 2010 (2 years)
Projects (professional or personal) verified_user 0% verified
  • G
    GitHub Repository Stats – API
    Nov 2024 - Dec 2024 (2 months)
    This API allows you to track and retrieve statistics for specific GitHub repositories. It will fetch and store data like the number of stars, forks, and open issues, allowing periodic updates to keep stats current. This project demonstrates CRUD operations, external API integration, and data fetching automation.
  • C
    Connecting Email and Calendar with BoostUp
    Mar 2024 - Current (2 years 8 months)
    Technical documentation on how to connect email and calendar with BoostUp.ai and how to troubleshoot the most common issues that may arise with it.
Awards verified_user 0% verified
  • Unsplash
    100 Million Views
    Unsplash
    Oct 2025
    100 million views
     
    Hey Soliman,

    Annie here from the Unsplash team!

    We wanted to personally drop a quick line to say a huge congrats on reaching a huge 100M views on your Unsplash images!

    Keep an eye out! You just may see some of the wonderful things that people have made with your image. Your art has truly made it easier for others to create, and inspired people across the world.

    This is an incredible figure, and from all of us here at Unsplash - thanks for choosing to be part of our community :)

    —Annie
Publications verified_user 0% verified
  • Medium
    The Demon-Haunted World
    Medium
    Jan 2023
  • Medium
    The dangers of reading.
    Medium
    Jan 2023
  • Medium
    This is your time.
    Medium
    Jan 2022
  • Medium
    Lowering your life’s requirements
    Medium
    Jan 2022
  • Medium
    Choices and regrets.
    Medium
    Jan 2022
This is a community-created genome.