Adanna McAlpin
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Learning & Development Manager | Masters in Adult Education
Acworth, Georgia, United States
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Résumé
Jobs
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Learning & Development ManagerGetaroundJan 2024 - Current (2 years 7 months)• Analyzed learning needs, designed tailored programs, and measured impact to improve L&D effectiveness and ROI continuously. • Drive organizational learning strategy, aligning leadership development with company goals and pioneering the company's first remote management training pathway. • Orchestrated employee development initiatives, focusing on performance improvement, skill enhancement, and career advancement. • Pioneered companywide compliance training, ensuring successful ISO audit preparation and enhancing organizational standards. •Champion DEI initiatives, leading affinity groups to foster an inclusive environment and improve representation across the organization.- Training And Quality ManagerGetaroundNov 2021 - Jan 2024 (2 years 3 months)Implement a clear overall quality strategy with scalable process/tools/ systems that allow resource-efficient monitoring of process application and decision accuracy. Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals, and consultation with line managers. Monitor and evaluate the program’s effectiveness and success and report on the process. Manage a team of training and quality specialists, provide departmental strategy and day-to-day direction and performance management. Develop and maintain quality rubrics, ensure questions and weighting is aligned with business and customer needs. Ensure calibration of all members of the QA team and business leadership on QA rubrics. C
- Human Resources Training ManagerShaw industriesAug 2018 - Nov 2021 (3 years 4 months)
- Commercial Customer Specialist CoachShaw industriesOct 2015 - Aug 2018 (2 years 11 months)Assist in preparing correspondence, facilitate small group discussions, and coach customer representatives on all aspects of the job. Partner with the Training Group to provide classroom coaching sessions as needed. Evaluate associates skill level based on objective evidence through assessments, coaching, productivity, etc. and communicate strengths and opportunities in a professional and confidential way. Maintain knowledge and understanding of the requirements for the performance of all duties as a customer representative. Must make sound decisions based on the customer, company, as well as associate needs and performance, while ensuring compliance with department and company policies and procedures.Responsibilities will be divided 50/50
- ILine leaderINALFA ROOF SYSTEMSMar 2013 - Jun 2014 (1 year 4 months)Line Lead Coordinate activities of 20 to 25 employees on production line, to ensure on-time product output that meets production targets and standards. Review operations and confer with direct, management, technical and / or administrative staff to coordinate production objectives and resolve production or processing problems. Track production, material, quality control, maintenance, and other operational indicators, to detect and resolve production problems. Train new and existing employees on operation of equipment, safety and quality standards, company policies and procedures Implement work practices, policies, and procedures to establish and support a safe work environment. Conduct safety audits.
- Quality Assurance Performance FacilitatorArise Virtual Solutions IncApr 2012 - Jan 2014 (1 year 10 months)
- Customer Service RepArise Virtual Solutions IncFeb 2010 - Aug 2012 (2 years 7 months)
- Sales AssociateATTNov 2008 - Apr 2010 (1 year 6 months) Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas May be required to work in one or multiple queues/skill sets over various customer contact channels Responsible for improving customer retention through programs and service provided to the customer Utilizes mechanized systems to initiate and complete service orders and handle customer requests Continually maintain working knowledge of all company products, services and promotions Make recommendations according to customer’s needs on features, accessories, upgrades and rate plans Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless
Education
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- Masters in Adult Education and Training, EducationUniversity of PhoenixJan 2018 - Jan 2020 (2 years 1 month)
- Bachelor of Science - BS, PsychologyUniversity of PhoenixJan 2014 - Jan 2017 (3 years 1 month)