Geovani Santos

Customer Support Specialist with 10+ years of experience in customer service, remote support, technical assistance, and client communication across digital platforms.
Experienced in email and chat support, ticket management, CRM systems, content review, and process-oriented environments. Skilled in handling customer inquiries, troubleshooting issues, conflict resolution, and maintaining high-quality support standards.
Proficient with Zendesk, Freshdesk, ticketing systems, SLA management, and remote collaboration tools. Strong ability to follow guidelines, review platform content, analyze reports, and provide accurate resolutions in fast-paced environments.
Interested in remote opportunities related to:
• Customer Support
• Technical Support
• Trust & Safety
• Content Moderation
• AI Evaluation
• Email & Chat Support
• Quality Assurance
Core Skills:
• Zendesk & Freshdesk
• CRM Management
• Ticket Handling
• Content Review
• Policy Compliance
• Customer Experience
• Technical Troubleshooting
• Conflict Resolution
• AI Content Evaluation
• Remote Work Operations
Languages:
• Portuguese (Native)
• English (Professional Working Proficiency)