Associate Director and Staff Trainer
LindamoodBell Learning Processes
Jan 2017 - Dec 2020 (4 years)
Supervised and supported a team of 30+ employees while overseeing daily center operations, client experience, and instructional quality
Managed the full-cycle hiring process, including resume review, candidate communication, interviews, onboarding, and training
Conducted all staff performance evaluations, professional development coaching, and goal setting to support retention and team growth
Oversaw Salesforce usage for tracking lead conversion, follow-ups, and client engagement outcomes
Acted as the escalation point for client concerns, working directly with legal advocates and families to ensure student success
Led operational planning, including payroll oversight, scheduling, budget reviews, and inventory management to meet quarter