Dan Boerner

Dan Boerner

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Head of Customer Advocacy
Seattle, Washington, United States

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Résumé


Jobs verified_user 0% verified
  • Apollo
    Head of Customer Advocacy
    Apollo
    Jan 2026 - Current (8 months)
    An evangelist and champion for all who see how creating a common graph across your far flung services enables faster product development, better customers solutions and ultimately a more durable representation of your enterprise's core capabilities.
  • Expedia Group
    Distinguished Technical Product Manager, Emerging Technologies
    Expedia Group
    Aug 2016 - Dec 2020 (4 years 5 months)
    Pitched and received funding & leadership support to create and co-lead a series of cross-discipline teams that over the past three years have completely re-invented Expedia's tech stack with a modern PWA front-end, experience-oriented GraphQL API (BEX-API) and Server-Driven UI approach. Now defined as the reference customer experience platform for all of Expedia Group, it enables fast, fluid customer experiences that are cohesive across all our customer frontends. Latency was reduced by 3X, shopping conversion improved, feature velocity increased by 40% in our key revenue driving Lodging Shopping Path. Most importantly, it brings significant platform leverage by unifying product and design across both web and native app. Coupled to our n
  • Expedia Group
    Distinguished Technical Product Manager - Platform Integrations
    Expedia Group
    Aug 2013 - Aug 2016 (3 years 1 month)
    During Expedia's 3-year acquisition period, I built and led the teams responsible for technical integration of the Travelocity, Wotif Group and Orbitz platforms into the Expedia platform. Created novel Single-Sign On, account migration, and traffic reverse proxy traffic redirection/remapping techniques on-the-fly. Met key performance targets for Travelocity integration within 15 weeks and earned Expedia $100 million incentive payment. During Orbitz integration, successfully migrated and bi-directionally synced account creation and updates of >50 million customer accounts, including secure credit card migrations, within 13 weeks.
  • Expedia Group
    Principal Technical Product Manager - Itinerary/Trips
    Expedia Group
    Apr 2010 - Aug 2013 (3 years 5 months)
    Led technical strategy for the migration of all business logic and views of travel itineraries to Expedia's new web stack. Completed the migration onto new platform 6 months ahead of original schedule. Designed Trips API which became the foundation for all trip views, emails, receipts across Expedia and also powers the Expedia native apps today.
  • Expedia Group
    Principal Program Manager, Egencia
    Expedia Group
    Dec 2002 - Apr 2010 (7 years 5 months)
    Product champion, team motivator and thought leader for Egencia corporate travel business during its growth from <$1M to >$1.5B in gross sales. Led feature conception, design, specification and support for many of the site's core features and services. home page, multi-passenger shopping, trip planning. Delivered end-to-end Ground Transportation Line of Business to market in less than one year.
  • InfoSpace Inc
    Lead Program Manager
    InfoSpace Inc
    May 2000 - Oct 2001 (1 year 6 months)
    Lead Program Manager for company's proprietary web server platform. Stabilized platform within first 60 days and raised server availability to meet Telco customer SLAs. Co-designed and wrote specification for plug-in extension system for proprietary markup language.
  • I
    Co-founder, Chief Technology Officer
    Imagine Networks Inc
    Dec 1998 - Nov 2000 (2 years)
    Fin-tech startup targeting immigrant prepaid calling and money remittance market. Designed money transfer system leveraging pre-paid stored-value/calling cards and ATM banking network. Author of patent 6,424,706. Led design and outsourcing of custom debit card software system by ACI Worldwide.
  • C
    Chief Technology Officer
    Connectsoft Communications
    Jan 1997 - Jan 1998 (1 year 1 month)
    Led effort to define a new company wide product strategy after ownership change and shortly thereafter joined executive team as CTO. Connectsoft Communications focused on Intelligent Agents and Universal Messaging. Licensed the SRI technology that later became Siri and led outsourced development of Data Connection LTD telephony service offering text-to-speech reading of web and email content over the phone.
  • Connectsoft Corp
    Senior Software Engineer
    Connectsoft Corp
    Mar 1995 - Jan 1997 (1 year 11 months)
    Co-developed advanced e-mail client for Apple Macintosh market in C++. Features included full action recording and scripting, drag-and-drop, message preview, address book, MIME/SMTP/POP/IMAP protocols. Led design and development of outsourced e-mail printing utility for Hewlett Packard.
  • Attachmate
    Senior Software Engineer
    Attachmate
    May 1990 - Mar 1995 (4 years 11 months)
    Senior developer on team that built EXTRA! for Macintosh, a breakthrough IBM terminal emulator app for classic Mac OS. Built on Apple's object-oriented framework MacApp, this application offered terminal and printer emulation, drag-and-drop keyboard remapping, full AppleScript recording and scripting.
Education verified_user 0% verified
  • Whitman College
    Bachelor of Arts - BA, Mathematics and Physics
    Whitman College
  • Oregon State University
    M.S, Software Engineering
    Oregon State University
    Jan 1989 - Jan 1990 (1 year 1 month)
    Master’s project involved designing and developing object-oriented toolkit for plug-n-play large-grain graphical software components, e.g. tables, graphs, etc. Research assistant and teaching assistant, I taught software engineering course to undergraduates.
  • Whitman College
    Bachelor of Arts (B.A, Physics
    Whitman College
    Jan 1982 - Jan 1986 (4 years 1 month)
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