Aileen Palmer
About
Detail
Head of Customer Success and Operations
Salt Lake City, Utah, United States
Résumé
Jobs
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Head of Customer Success and OperationsBenepassJun 2024 - Current (2 years 5 months)- Senior Technical Program ManagerBetterUpMay 2023 - May 2024 (1 year 1 month)
- Senior Technical Program ManagerModern AgeAug 2021 - Apr 2023 (1 year 9 months)
- Product Operations ManagerCollective HealthAug 2019 - Aug 2021 (2 years 1 month)
- Senior Team LeadCollective HealthJan 2019 - Aug 2019 (8 months)
- Senior Operations SpecialistCollective HealthDec 2017 - Dec 2018 (1 year 1 month)Collective Health is a technology company founded to create the healthcare experience we all deserve. We’re doing this by creating products that help the best companies in the U.S. take better care of their people.
- Senior Program Associate, Market DynamicsResults for Development InstituteJan 2016 - Dec 2017 (2 years)R4D's Market Dynamics practice seeks to improve access to lifesaving products by aligning the interests of manufacturers, donors, and country governments to develop and execute solutions for under-served markets at scale. Using practical and business-driven approaches, R4D systematically identifies and addresses market and delivery barriers to drive transformational impact. Since 2008, R4D has developed strategies to achieve over a billion dollars in saving and sustained availability of high-quality essential products, including long-lasting insecticide-treated bed nets (LLINs), childhood pneumonia drugs, and maternal health commodities.
Key contributions include:
- Led research on the maternal health market in Kaduna Stat - Program AssociateResults for Development InstituteJun 2015 - Jan 2016 (8 months)Program Associate with R4D's Market Dynamics Team
- ConsultantWorld Food ProgrammeSep 2014 - Jun 2015 (10 months)International consultant with the Nutrition and HIV/AIDS unit of WFP's headquarters in Rome, Italy
Assisting with development guidelines and standards for nutrition-sensitive programming for use throughout WFP and the larger UN System
Drafting new monitoring and evaluation guidelines and logical pathways for the nutrition unit, aligned with WFP’s 2014-2017 Strategic Results Framework - Nutrition Monitoring and Evaluation InternWorld Food ProgrammeMay 2014 - Aug 2014 (4 months)Lead writer on report on nutrition outcomes and the future potential of nutrition-sensitive programs for smallholder farmers through WFP’s Purchase for Progress program
- Program Development OfficerSpark MicroGrantsMay 2012 - Jul 2013 (1 year 3 months)Develop and execute comprehensive communications and monitoring & evaluations plans for international community development NGO
Draft and edit external grant proposals
Develop long term business and development plan for organization - Programs InternGenetic AllianceJun 2011 - Sep 2011 (4 months)Work with various health centers nationwide to design family health history tools to be used in their communities
Write and format information about genetics and public policy for public website, nursing textbook, parenting magazine, and literary journal
Plan and execute Genetics Day on the Hill, a lobbying event for stakeholders in the genetics community - EducatorLululemon AthleticaJun 2010 - May 2012 (2 years)Work on the sales floor, receive and organize inventory, assist with visual merchandising, and run group interviews for upscale athletic apparel company.
Help plan and encourage community involvement in health and fitness related events
Education
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- Master of Public Health (M.P.H, Global Health and PopulationHarvard TH Chan School of Public Health
- B.A, Health and SocietiesUniversity of Pennsylvania
Publications
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- JThe relationship between five different measures of structural social capital, medical examination outcomes, and mortaliJan