Yannick Germain
About
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Founder & CEO
California, United States
Résumé
Jobs
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Founder & CEOGermain UXMar 2006 - Current (20 years 8 months)Founder & Operator at GermainUX since 2006 | Passionate about solving complex problems that drive business value. My core value is respect—it defines how I engage with others and how I lead. I don’t see myself as 'the boss' but as a teammate, always looking to collaborate with people who share the same drive and values.- Lead Escalated AccountsSiebel SystemsApr 1998 - Mar 2006 (8 years)Recognized with Employee Awards, a distinction bestowed upon the top 2% of the engineering organization.
- Spearheaded UX issue resolution for escalated accounts, elevating overall usability by up to 700%.
- Elevated customer satisfaction rates, retaining clients on the verge of abandoning CRM implementation and even driving additional license purchases.
- Led optimization initiatives within Siebel and with vendors.
- Devised, executed, and shared development best practices.
- Trained 50+ Expert Service Consultants;
- Presented best-practices to 100+ clients at global conferences in the US and Europe. - Software EngineerAir FranceSep 1995 - Dec 1997 (2 years 4 months)Conceived and built a 4GL software application enabling IT Managers to harness existing internal applications seamlessly across all departments.
Education
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- Master, Information SystemsParisSud University Paris XIJan 1995 - Dec 1997 (3 years)