Sarah Hunley

As an experienced Enterprise Customer Success Manager, I have had the privilege of building strong, lasting relationships with my clients. My reputation for quickly gaining trust has allowed me to serve not just as a CSM but also as a strategic partner to my customers. Throughout my career, I've gained valuable insights and expertise in various industries, including data compliance, risk, governance and social media marketing. Additionally, my background includes extensive experience with data analytics, people insights, and telling compelling stories using data. I believe in the power of collaboration and fostering mutually beneficial partnerships with my clients to drive positive outcomes. I'm passionate about leveraging my skills to support organizations in achieving their goals and unlocking their full potential. 💡WHY I EXCEL💡 On the surface Customer Success is a customer relationship manager. What many do not realize are the many layers that make a successful Customer Success Manager. There is project management, sales, technical aptitude, industry knowledge, and effective communication. Having worked extensively with the education, financial, energy, travel, gaming, and automotive industries, I bring a diverse perspective to the strategic relationships in this role. My ability to swiftly identify and define measurable customer requirements enables me to effectively measure success and return on investment. Moreover, my exceptional communication skills allow me to connect effortlessly with technical, non-technical, and C-suite personas, fostering meaningful relationships with all stakeholders. By encouraging collaboration with my customers, I ensure that our messaging resonates with leaders and buyers, contributing to their success in their respective roles. Additionally, I believe in the power of knowledge sharing, which extends to my colleagues, as I wholeheartedly support the entire team's growth and triumphs. 💡A LITTLE BIT MORE ABOUT ME💡 I was raised in Ontario Canada and then moved to the United States in 2013. My first professional passion was the gaming industry as an artist at heart. When the 2008 recession hit, I pivoted into customer support and customer success and have been here since. My current professional passion is helping organizations leverage AI, natural language processing, and data insights to make measurable impact on their businesses. I am especially interested in #marketing #saas #gaming #esports #AI tech start up environments but always want to learn more about the problems people are solving.