EMEA Customer Education/ Professional Services
Verizon Connect
Mar 2018 - Nov 2019 (1 year 9 months)
• I took a consultative approach to deliver product training to our clients; Onsite Training (paid Professional Services), Virtual Training (Consultative Training, Live Webinars, Interactive Workshops) and Self-Help Education.
• Served as lead content creator for Self Help UK/IRE/NL customers (Video Tutorials & How To's).
• Was responsible for creating written learning materials for UK/IRE customers.
• Serve as Subject Matter Expert.