Cumulative of 16 years of experience across support and Operations within the BPO industry. Experienced Country Manager with a demonstrated history of working in the field of BPO and Freelancing Industry. From Telco, Travel, Refrigeration, Brokerage, Engineering and Medical Records Handling. Flexibility on Handling Operations, Quality, Training, Report Analytics, and Risk and Security Compliance. Skilled in Budgeting, Financial Management, Business Planning, Internal Audit, Analytical Skills, Business Management and Customer Service. Proven record in internal and external process control. Experienced in handling pre-opening and start up companies.