SVP Engineering & Client Services
Scout Analytics
Jul 2006 - Jun 2013 (7 years)
Built from scratch an innovative predictive analytics system for SAAS businesses and online publishers that for the first time automated the process of renewal & upgrade pricing. Within two years, Scout was optimizing $2b in revenue for some of the most innovative online publishers in the world. Scout analyzes usage and user engagement to help customers predict and prevent churn, drive up engagement, optimize renewals, and maximize rate plans. Acquired by Service Source after successful pivot from prior strategy. I assembled and led the Engineering, Operations, and Customer Service teams.