M
Manny Paulino
About
Detail
Orlando, FL
Canada
Contact Manny regarding:
work
Full-time jobs
Résumé
Jobs
verified_user
0% verified
Licensed P&C Sales AgentAllstateJan 2021 - Current (5 years 8 months)• Developed and maintained relationships with clients and prospects to increase sales. • Collaborated with cross-functional teams to ensure customer satisfaction. • Achieved and exceeded sales goals on a regular basis.- Retention Team SupervisorSpectrumDec 2015 - Jan 2021 (5 years 2 months)• Successfully managed a team of 10 retention specialists to achieve and exceed performance goals. • Conducted coaching and performance appraisal sessions to identify opportunities and recognize positive behaviors. • Analyzed and created reports to recognize trends in productivity on an individual and group basis.
- Call Center Tech Support AgentAppleMar 2011 - Dec 2015 (4 years 10 months)• Possess excellent problem-solving skills and well-versed in troubleshooting hardware and software issues. • Provided outstanding technical support to customers over the phone.
- Call Center Customer Support AgentATTVFeb 2006 - Mar 2011 (5 years 2 months)• Customer service focused • Provided help to customers with billing issues or questions • Demonstrated ability to rank highly on metrics such as Talk Time, After Call Work and Customer Surveys.
Education
verified_user
0% verified
- SHVAC Certification 220 P&C General lines Agent Certification 2-15 Health/Life CertificationSouthern Technical InstituteDec 2018 - Feb 2020 (1 year 3 months)