Ashley Clark

Ashley Clark

About

Detail

Vice President of Customer Success Management
Austin, Texas, United States

Timeline

work
Job
school
Education
folder
Project

Résumé

Jobs verified_user 0% verified
  • UpGuard
    Vice President of Customer Success Management
    UpGuard
    Mar 2026 - Current (8 months)
  • UpGuard
    Director of Customer Success - US
    UpGuard
    Jul 2023 - Mar 2026 (2 years 9 months)
  • K
    SVP, Customer Experience
    KlickTrack
    Sep 2021 - Feb 2023 (1 year 6 months)
    In my role as SVP of Customer Experience with KlickTrack, I am responsible for creating feedback loops with customers to maintain active stakeholder communication. I am tasked with delivering best-in-class support to clients aimed at improving customer experience. It is my duty to lead and manage a remote team, listening to customer needs and advising clients on marketing tools and content.
    Below are my Key Contributions/Accomplishments in this role:
    • Achieved and maintained 90+% retention rate.
    • Reduced onboarding times from two months to 14 business days, the fastest in the industry.
    • Identified growth opportunities and captured 10% of market share in a new market within 90 days.
    • Slashed SLA response times to
  • Tiger Pistol
    Vice President, Customer Success
    Tiger Pistol
    Oct 2020 - Sep 2021 (1 year)
    In my role as VP of Customer Engagement with Tiger Pistol, I was responsible for leading and mentoring a remote team, overseeing frontline technical support, logging/escalating technical issues, campaign fulfillment for managed services clients, data analytics, and operations tasks. I was tasked with creating a customer-facing help center from the ground up, as well as directing CRM management. Furthermore, my responsibility in this role was to improve clients’ and end advertisers’ experience and day-to-day interaction with Tiger Pistol.
    Below were my Key Contributions/Accomplishments to this role:
    • Amplified score by 25 points within one year by implementing the CSAT program.
    • Developed MVP customer-facing dashboard, becom
  • Tiger Pistol
    Director of Client Success
    Tiger Pistol
    Feb 2020 - Oct 2020 (9 months)
  • Volusion
    Director of Customer Success
    Volusion
    Sep 2019 - Feb 2020 (6 months)
    In my role as Director of Customer Happiness with Volusion, I was hired to maintain top-notch support metrics, as well as create & implement the strategy for minimizing churn. It was my responsibility to coordinate with the CEO and other leaders to understand key business objectives and align the team’s metrics to achieve set goals. I served as a lead point of contact for the emergency management and response team.
    Below were my Key Contributions/Accomplishments to this role:
    • Received Customer First Award in 2018 and was recognized as Leader of the Year in 2019.
    • Secured $10M+ in ARR by transforming the portfolio of clients from month-to-month contracts.
    • Boosted revenue by $3M within six months by managing the compa
  • Volusion
    Customer Happiness Manager
    Volusion
    Apr 2018 - Sep 2019 (1 year 6 months)
  • Social Sentinel Inc
    Director of Customer Success, Higher Education & Major League Sports
    Social Sentinel Inc
    Jul 2017 - Feb 2018 (8 months)
    In my role as Assistant Director of Client Success with Social Sentinel, I facilitated the creation of account management and technical support teams. It was my duty to liaise with CTO to develop new features for meeting client needs based on the Voice of the Customer Program. I was responsible for managing and training a team of CSMs on technical troubleshooting techniques and account management best practices.
    Below were my Key Contributions/Accomplishments to this role:
    • Won Stevie, Customer Service Award in 2016 and 2017.
    • Fortified relationships with highest value customers in higher education and major league sports.
    • Gained a reputation for saving seven human lives as illustrated by success stories shared by cl
  • Social Sentinel Inc
    Assistant Director of Customer Success
    Social Sentinel Inc
    Oct 2016 - Jul 2017 (10 months)
  • Social Sentinel Inc
    Client Success Manager
    Social Sentinel Inc
    Mar 2015 - Jul 2016 (1 year 5 months)
    The Social Sentinel™ service allows safety and security officials at K12 Schools, Institutions of Higher Education, and Communities across the country receive real-time alerts when threats are posted on
    publicly available social media sources.
  • University of Vermont
    Faculty Senate Director of Operations
    University of Vermont
    Aug 2011 - Mar 2015 (3 years 8 months)
    - Coordinated the activities of the Faculty Senate and corresponding committees. These bodies are made up of roughly 200 members.

    - Facilitated the process by which all curricular affairs of the University of Vermont are processed.

    - Organized the faculty senator and committee member election process for over 1,500 current & emeritus faculty members.

    - Oversee and managed a budget in excess of $100,000.00.
  • University of Vermont
    Faculty Senate Office Support Specialist
    University of Vermont
    Aug 2010 - Aug 2011 (1 year 1 month)
    - Provided ongoing office support for the Administrative Coordinator of the Faculty Senate

    - Created and maintained a welcoming atmosphere for all who utilized the Faculty Senate as a campus resource

    - Attended meetings and took minutes for 4 Faculty Senate Committees
  • G
    Director, G.R.A.C.E Afterschool Programming
    Grand Isle Supervisory Union
    Aug 2009 - Aug 2010 (1 year 1 month)
    Administered a 21st Century Grant via Vermont DOE. Coordinated staff, budget, curriculum, and general operations.
  • G
    Program Coordinator, G.R.A.C.E. Afterschool Programming
    Grand Isle Supervisory Union
    Mar 2009 - Aug 2009 (6 months)
Education verified_user 0% verified
  • University of Vermont
    Masters, Public Administration
    University of Vermont
    Jan 2010 - Jan 2013 (3 years 1 month)
  • University of Vermont
    BS, Environmental Science
    University of Vermont
    Jan 2003 - Jan 2007 (4 years 1 month)
    Concentrated degree in Ecological Design
Projects (professional or personal) verified_user 0% verified
  • P
    Public Administration Capstone Portfolio
    May 2013 - Current (13 years 6 months)
    The Capstone Portfolio I created to earn my Masters degree in Public Administration is a mini-thesis in the form of a reflective narrative of my experiences and learning throughout the program. One piece included in the Portfolio that I am especially proud of is my social media work with the Vermont State Parks system. In this project I combined my love of social media and hobby of photography to create a profile of park users and a set of recommendations for the park system to reach these populations through the use of social media outlets.
  • D
    Digital Records Project
    Jul 2011 - Current (15 years 4 months)
    After transitioning into the Administrative Coordinator position within the Faculty Senate Offices at the University of Vermont, I initiated a project to convert all historic records to digital format. This project had two phases. The first was to begin to document Faculty Senate initiatives, votes, policies and procedures, meeting minutes etc. as digital documents that are filed in a living digital archive. The biggest aspect of this phase of the project was to purchase and start using Turning Technologies Electronic Audience Response Systems to document Faculty Senate voting results. Although this was a change in culture, the first phase of the project went quite smoothly with members of the Faculty Senate adapting easily to the change in
This is a community-created genome.