Matthew Nyren

Chief Executive Officer

Ubiquity

Jan 2017 - Current (9 years 6 months)

Ubiquity pioneers next-gen CX for disruptors and innovators, driving customer satisfaction up and costs to serve down while increasing customer lifetime value. Our relationship-based approach to outsourcing includes live customer experience management services, IVR technology and optimization, fraud investigation, ID verification, and dispute and chargeback management. Headquartered in New York City, the company has delivery locations on four continents.

Founder & President

UBIQUITY GLOBAL SERVICES

Oct 2012 - Dec 2016 (4 years 3 months)

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Senior Vice President, Managed Services

TxVia

Jan 2009 - Dec 2012 (4 years)

Led global customer service and risk management division for TxVia, which pioneered the platform-as-a-service (PaaS) delivery model for processing complex forms of emerging payments and financial services. Established highly successful subsidiaries for the company in El Salvador and the Philippines. TxVia was funded with more than $55m by top-tier financial technology investors, including Oak Investment Partners and Bain Capital Ventures, and was ranked among the Top 50 Venture Funded Companies of 2011 by the Wall Street Journal. Worked directly for Google upon $200m acquisition of TxVia (April - October 2012).

Vice President, Customer Service

Tsys

Jan 2004 - Dec 2009 (6 years)

Served in a variety of leadership positions for TSYS (NYSE: TSS), a Fortune 1000 company that supports financial institutions, businesses and governments in more than 80 countries. TSYS offers merchant payment-acceptance solutions as well as end-to-end services in credit, debit, prepaid, mobile, chip and healthcare. Accomplishments include the successful establishment of the company's Philippine contact center delivery solution while leading the company's managed services offering for the US prepaid division (2004-2006), the European market (2006-2008) and its Asian offshore servicing network (2008-2009).

CEO

UBIQUITY GLOBAL SERVICES

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