John Bulla

Medical Billing Specialist

Primavera Talent

Jul 2026 - Current (4 months)

Responsible for supporting the revenue cycle operations of a U.S.-based Physical Therapy and Wellness practice by managing medical billing processes, insurance claims, payment posting, and payer communications. Collaborate with cross-functional teams to ensure accurate reimbursement while maintaining compliance with HIPAA standards and delivering high-quality administrative support. Key Responsibilities - Process and manage medical billing activities for a U.S.-based outpatient Physical Therapy practice. - Submit, review, and monitor insurance claims for accurate and timely reimbursement. - Investigate and resolve claim denials, rejections, and payment discrepancies. - Verify insurance eligibility and benefits through payer portals. - Obtai

Senior Claims & Revenue Cycle Specialist (Long-Term Care)

Staff Studios

Jun 2025 - Jul 2026 (1 year 2 months)

Supported the Revenue Cycle operations of U.S. Long-Term Care (LTC) providers by managing insurance claims, reimbursement follow-up, and payer communications. Responsible for investigating complex claim issues, ensuring accurate reimbursement, and contributing to efficient Accounts Receivable (AR) management while maintaining compliance with payer guidelines and documentation requirements. Key Responsibilities - Managed end-to-end claims follow-up for Long-Term Care (LTC) providers to ensure timely reimbursement. - Investigated unpaid, delayed, denied, and underpaid claims by analyzing documentation, eligibility, and payer-specific requirements. - Communicated directly with commercial insurance carriers and government payers to verify claim

Customer Service Representative / Health Advocate

Everise

Jul 2024 - May 2025 (11 months)

As a Customer Service Representative and Health Advocate, I specialize in assisting Humana-affiliated members in the United States. My role involves answering inquiries about their medical benefits, coverage, and claims while ensuring compliance with the company's established guidelines and protocols. My performance is measured through key indicators such as NPS, Agent Care, Issue Resolution, attendance, guidelines compliance, and alerts. To provide efficient and accurate support, I utilize tools such as CRM, Genesys, Mentor, CI/CAS, Wipro, and eBilling.

Billing Specialist

Solvo Global

Feb 2024 - Apr 2024 (3 months)

I am a Medical Billing Specialist in the Revenue Cycle Management department working for the company Inception located in USA. I have been responsible for reviewing and analyzing medical bills, correcting errors, and identifying reasons for rejection. My goal is to complete and resolve assigned claims with 99% accuracy and a 10% reduction in processing time. I have knowledge of medical terminology and healthcare industry regulations. I also have analytical skills, problem-solving skills, attention to detail, and communication skills. I am committed to excellence and passionate about contributing to the company's success by staying up-to-date with the latest trends in the industry.

Medical Biller

Vinali Group

Dec 2022 - Dec 2023 (1 year 1 month)

In charge of calculating and collecting payments for services like procedures, tests or surgeries. I work closely with patients to create a payment plan that works best with their budget while also providing an invoice after each visit so they can collect payment promptly.

Customer Experience – Quality Analyst - Trainer

Optum

Sep 2020 - Nov 2022 (2 years 3 months)

Performing quality audits to customer service representatives that assist members of United Health Care for USA. Guaranteeing the close follow-up of the guidelines given by the client. Constant training of product knowledge implementing best practices to achieve effective customer experience skills and meet parameters and goals. Main Achievements
• Implementation of the F30 (First Thirty Days) guidelines used to follow up the advocates and the evolution of their first 30 days answering calls. 100% improvement compared to 2021.
• Creation and implementation of guidelines and its improvement for the staff team certification sessions. 85% improvement compared to 2021 KPIS.

Quality Analyst

IGT Solutions

Aug 2019 - Sep 2020 (1 year 2 months)

Analyst of call quality of agents that serve Spanish and English speaking passengers, where we proceed to follow the quality guidelines given by the Client.

EDDU Analyst

Scotiabank

Feb 2017 - Aug 2019 (2 years 7 months)

Responsible for account analysis to detect possible fraudulent acts and money laundering in bank accounts for Canadian clients

Customer Account Executive

Teleperformance

Mar 2015 - Dec 2016 (1 year 10 months)

Provide technical support to Internet users and telephony to clients in the eastern area of the United States completely in English. In the position of Customer Account Executive, I achieved the goals proposed and required by my immediate boss.

Customer Service Representative

Sitel

Feb 2014 - Oct 2014 (9 months)

Provide technical support to Internet users and telephony to clients in the eastern area of the United States completely in English. In the position of Customer Account Executive, I achieved the goals proposed and required by my immediate boss.

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John Bulla

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Behavioral traits