James has been a travel and technology entrepreneur since 1999, and before that, he co-founded and ran the sights and events magazine 'London This Week'. James is a proven leader and brand builder with three successful exits from businesses he founded (Metropolist Magazines, Travel Intelligence, The Hotel Guru), with expertise in growing, marketing and managing start-ups. Additionally, James has specific expertise in customer success and how to optimise the customer experience.
Areas of expertise: Travel, technology, customer success.