Kara Peoples

Kara Peoples

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Self-Starter in Remote Customer Service | Empathetic & Tech-Savvy | Passionate DEI Advocate
Poteau, Oklahoma, United States

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Timeline


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Résumé


Jobs verified_user 0% verified
  • VXI Global Solutions
    Technical Support Specialist
    VXI Global Solutions
    Apr 2026 - Current (7 months)
  • InfoCision Management Corporation
    Donor Communications Specialist
    InfoCision Management Corporation
    Jan 2026 - Mar 2026 (3 months)
    Managing inbound and outbound donor communications while fostering trust, rapport, and meaningful engagement in mission-focused programs Supporting donor contribution processes with accuracy, professionalism, and adherence to established compliance and communication standards Maintaining exceptional Quality Assurance performance, achieving a 99.5% QA score while meeting strict donor communication KPIs Documenting donor interactions efficiently and accurately to ensure proper processing, follow-up readiness, and data integrity Strengthening donor relationships through empathetic communication, active listening, and solution-focused support in high-volume call environments
  • Channel Blend
    Multi-Industry Customer Relations Specialist
    Channel Blend
    Nov 2025 - Jan 2026 (3 months)
    Handled 800+ outbound calls daily across education, insurance, and other client programs while maintaining top performance and quality standards Built a strong rapport with prospects to drive engagement, trust, and successful handoffs Facilitated connections and advanced opportunities across multiple industries through clear, professional communication Represented multiple brands with individuality, professionalism, and integrity while ensuring positive customer experiences Managed call routing, inquiry resolution, and follow-up coordination to support diverse client programs efficiently
  • Vericast
    Digital Financial Onboarding Client Specialist
    Vericast
    Sep 2025 - Oct 2025 (2 months)
    Guided financial institution clients through onboarding to a new web and mobile application, ensuring smooth transitions and positive experiences Provided step-by-step technical assistance to resolve issues and navigate digital banking features efficiently Managed high-volume inbound B2B calls for a regional banking client, assisting with account transfers, operational questions, and digital app onboarding Supported users with accessibility and account verification needs, providing credentials and enabling accounts securely Maintained accuracy, confidentiality, and compliance with financial regulations and organizational standards
  • USAA
    Insurance & Digital Client Support Specialist
    USAA
    Feb 2025 - Jun 2025 (5 months)
    Assisted clients with billing, insurance inquiries, and policy adjustments while maintaining accurate and compliant records Guided users through web and mobile self-service portals, helping them navigate features and enabling self-management of accounts and policies Applied technical and problem-solving skills to interpret client-reported issues without internal documentation, ensuring accurate resolution Maintained compliance with multi-state insurance regulations and documentation standards Delivered professional, solution-focused support for inquiries that could not be completed through self-service, escalating when necessary
  • Signify Health
    Member Engagement Coordinator
    Signify Health
    Sep 2024 - Nov 2024 (3 months)
    Used an automated dialer to make 500+ calls per day. Used 3-5 minutes to build rapport and submit rebuttals for Scheduling a Member. Used scheduling software to locate member information and collect notes
  • Nucamp Coding Bootcamp
    Web Developer Evangelist
    Nucamp Coding Bootcamp
    Mar 2024 - Apr 2024 (2 months)
    Increased web development enrollment through targeted outreach and personalized mentoring. Shared expertise in HTML, CSS, and JavaScript with individuals, inspiring them to explore their passion for web development. Coordinated community projects that boosted brand recognition and fostered strong relationships with local developers.
  • Accenture
    System Test Analyst
    Accenture
    Jul 2022 - Jun 2023 (1 year)
    -Built manual regression to 100% automated regression with Selenium and Python. -Participated in the manual testing of large government project websites, reaching 100% code coverage and reducing testing time by 75%. -Utilized Cyara to automate call flow testing, successfully reducing response times by 10%. -Identified opportunities for process improvements across the organization, introducing new technologies to fix breaking changes in the code. -Ensured data accuracy by verifying the inclusion of files, resulting in 99% error-free data.
  • Q
    Quality Assurance Engineer
    Nov 2021 - Jun 2023 (1 year 8 months)
    -Created several user interface, data, and hybrid testing frameworks with Selenium and Java. -Gained a deeper understanding of software development life cycle. Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity. -Tested functionality, using Behavior Driven Development and Test Driven Development strategies to gauge performance of each product against design specifications to maintain strong development standards and high customer satisfaction. -Utilized MySQL for test data retrieval, resulting in a 40% reduction in execution time, and improved quality assurance.
Education verified_user 0% verified
  • Bloomtech
    bachelor, Full Stack Web Development, HTML, CSS,, LESS, JS(ES6), React, Python, Computer Science, Node, PostgresSQL, SQ
    Bloomtech
    Jan 2019 - Jan 2021 (2 years 1 month)
  • The Art Institutes
    No Degree, Interior Design, Video Game Development
    The Art Institutes
    Jan 2010 - Jan 2012 (2 years 1 month)
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