Kristin Palmer

Kristin Palmer

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Principal Operations Manager at Zendesk
Melbourne, Victoria, Australia

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Résumé


Jobs verified_user 0% verified
  • Zendesk
    Principal Operations Manager
    Zendesk
    Sep 2023 - Current (2 years 10 months)
    Passionate and well-experienced Principal Operations Manager leading key initiatives within Zendesk's Product Development organisation. I bring a wealth of knowledge in optimising operations, driving efficiency, and fostering growth. Committed to delivering strategies that heighten productivity, streamline processes, and support the talented teams who create our innovative products. My key strengths are in cross-functional collaboration, data-driven decision making, strategic planning, and fostering team excellence, constantly aiming to ensure our products exceed customer expectations.
  • Zendesk
    Senior Manager Program Delivery
    Zendesk
    Aug 2021 - Nov 2023 (2 years 4 months)
    Levelling up my strategic impact within Zendesk, in this role I am accountable for the program management practice and processes across two major project lines, Foundation (infrastructure) and Core Services. I lead a team of rock-star Program Managers who in turn support dozens of engineering teams and lead variety of complex, cross functional programs. I get to be a cheer leader for my team; supporting their growth and development, celebrating their success and finding the learnings in failure. I spend a good amount of my time focusing on the vision for not just my team, but Product Development in general and I enjoy leading change across the organisation. This can sometimes involve adding new members to our team and I love the hunt for
  • Zendesk
    Principal Program Manager
    Zendesk
    Mar 2021 - Nov 2023 (2 years 9 months)
    Working with my partners in Product Development and more broadly within the Zendesk organisation, I am responsible for driving company-wide programs with broad impact. Identifying and unblocking dependencies, de-risking bold endeavours and partnering with a rock star team of Program Managers, my workdays are dynamic, engaging and filled with energy.
  • Zendesk
    Senior Program Manager
    Zendesk
    Aug 2019 - Mar 2021 (1 year 8 months)
  • S
    Senior Project Manager
    Slater and Gordon Lawyers
    Feb 2018 - Jul 2019 (1 year 6 months)
    Led major project team to deliver business wide digital transformation using Salesforce. Enabled online booking, real time contract generation, enterprise CRM and business process transformation. 20+ team members, spread globally, multi-million dollar budget. Delivered new website that contributes a high proportion of new business leads. Built on Craft CMS, optimised for performance, content specific to user regions and compliant with state advertising regulations.
  • K
    Program Manager - Digital Transformation
    KALEIDOSCOPE ECOLE BILINGUE
    Sep 2016 - Dec 2017 (1 year 4 months)
    Successfully completed a Digital Transformation program encompassing all of the businesses IT requirements including web presence, email and cloud services, accounting and billing, data transformation, user provisioning and user training.
  • e
    Snr Project Manager
    eBrain Software & Services
    Aug 2008 - Mar 2014 (5 years 8 months)
  • A
    Project Manager
    Alinta
    Mar 2007 - Aug 2008 (1 year 6 months)
  • T
    Team Leader
    Thales ATM Australia
    Feb 2003 - Mar 2007 (4 years 2 months)
Education verified_user 0% verified
  • APM Group
    Prince2 Practioner
    APM Group
    Jan 2009 - Dec 2009 (1 year)
  • Monash University
    Bachelor's degree, Computer Science
    Monash University
    Jan 2000 - Dec 2002 (3 years)
  • Monash University
    Bachelor of Computer Science
    Monash University
    Jan 1999 - Dec 2001 (3 years)
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