Jamie May

Head of QA

Perkbox

Jan 2025 - Current (1 year 10 months)

•    Led a 9-person QA function across 7 engineering teams, providing leadership, coaching and quality direction across distributed delivery teams.
•    Developed and implemented a shift-left, automation-first QA strategy, embedding quality earlier within the Agile development lifecycle.
•    Remained hands-on with functional, exploratory and automation testing alongside QA leadership responsibilities.
•    Led the migration from Cypress to Playwright, restructuring the automation approach and significantly increasing automated regression coverage.
•    Introduced AI-assisted QA practices using Playwright Planner, Generator and Healer, GitHub Copilot and Claude to accelerate automation development and improve testing eff

Lead QA Engineer

Vivup

Oct 2022 - Jan 2025 (2 years 4 months)

•   Led and developed a six-person QA team across three engineering teams while remaining hands-on with functional testing and automation.
•   Scaled the QA function from two to six engineers to support rapid organisational growth.
•   Developed and implemented QA test strategy, planning, estimation and risk-based approaches across Agile delivery teams.
•   Established and oversaw a Cypress automation framework using the Page Object Model, increasing automated regression coverage across React web applications.
•   Standardised test management by migrating from Excel to PractiTest, introducing traceability, structured processes and meaningful QA metrics.
• Authored and rolled out a user-story standard across the BA

Senior QA Engineer

Vivup

Nov 2021 - Oct 2022 (1 year)

Senior Web Application Tester

London Country Mortgages

Nov 2020 - Nov 2021 (1 year 1 month)

•   Worked as a hands-on QA engineer within an Agile Scrum team, testing web applications, Salesforce and REST APIs using Azure DevOps.
•   Introduced formal review and sign-off of test conditions and cases with BAs and SMEs, improving test quality and consistency.
•   Produced QA metrics through Azure DevOps within a continuous integration environment and introduced a test estimation template for larger user stories.
•   Performed E2E system and integration testing across CRM, APIs, web services and lender integrations, using Azure Service Bus and Storage Explorer to investigate messaging and integration behaviour.
• Used Selenium WebDriver automation to support mortgage application regression testing, alongside Postman

Bath Academy Driver

Southampton Football Club

Sep 2020 - Oct 2020 (2 months)

• Part-time driver for SFC academy during the COVID-19 pandemic while continuing to pursue opportunities to return to software QA.

G

Driver

GEM Transport Limited

Jun 2020 - Sep 2020 (4 months)

• Undertook part-time delivery work during the COVID-19 pandemic while continuing to pursue opportunities to return to software QA.

Test Analyst

PIB Group

Feb 2019 - Apr 2020 (1 year 3 months)

•    Drove the system testing approach for a major commercial insurance platform migration to Acturis, helping transition the programme from UAT to formal System Testing.
•    Analysed technical specifications and developed test conditions, coverage matrices and end-to-end test cases, gaining sign-off from SMEs and key stakeholders.
•    Led Test Technicians during execution, providing technical guidance and prioritising testing using a risk-based approach.
•    Managed defects and produced daily QA reporting, coordinating defect management with technical and business stakeholders.

System Integration Engineer

JLT Employee Benefits

Jul 2018 - Feb 2019 (8 months)

•    Acted as Lead Test Analyst and Defect Manager for System Integration Testing of a web-based employee benefits platform, reporting directly to Test Management and coordinating testing activity across the delivery team.
•   Developed end-to-end test coverage across API, web services and UI using Black Box and use-case flow techniques, working with SMEs to establish coverage where formal requirements and design documentation were unavailable.
•   Created and executed regression packs alongside automation engineers using Selenium, validating integrated functionality across the platform and supporting defect investigation, triage and resolution.

Test Analyst

BANK OF IRELAND

Mar 2017 - May 2018 (1 year 3 months)

•    Delivered component and integration testing for ETL and data migration processes, validating data through extraction, transformation and loading stages across complex financial datasets.
•    Developed SQL queries to verify and validate data accuracy, investigating discrepancies across staging tables, databases, UI outputs and generated XML/CSV files.
•    Supported data quality, governance and regulatory testing, including work associated with GDPR and Bank of England requirements, ensuring data processes and outputs met defined business and regulatory expectations.

Test Analyst

Unum UK

May 2005 - Mar 2017 (11 years 11 months)

•   Spent 13 years working in a regulated insurance environment, delivering system, integration and UAT across legacy, in-house and COTS platforms supporting complex insurance and financial processes.
•   Contributed to the Test Centre of Excellence, helping develop and review QA policy, test strategy, master test plans, defect management processes and test closure documentation within a CMMI-aligned environment.
•   Coordinated UAT activity across complex end-to-end business processes, including web applications, CRM, payment processing, batch processing and management information.
•   Organised Test Technicians and testing timelines, prioritising activity, monitoring progress and producing regular QA reporting to support de

Account Executive

Unum UK

Mar 2004 - Apr 2005 (1 year 2 months)

Senior Life Assistant

RSA

Oct 1997 - Jan 2004 (6 years 4 months)

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Jamie May

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