Adriana Rios Torres
About
Detail
Office Manager- FTI Consulting México
Mexico
Contact Adriana regarding:
work
Full-time jobs
Résumé
Jobs
verified_user
0% verified
Office ManagerFTI ConsultingApr 2023 - Current (3 years 6 months)● Provide support to all local Staff in administrative matters ● Maintain the Office functional ● Organize internal and external events ● Participate in the Accounting processes to conclude payments ● Legally represent the company in Mexico before different entities for Fiscal, Legal and Administrative processes- Senior Office ManagerCOTTON INCORPORATEDJul 2019 - Nov 2022 (3 years 5 months)• Maintain communication and follow-up of objectives with the Corporate office in Cary, NC (USA) in areas of administration, operations, accounting, legal, Division Management and General Management.
• Lead the planning and monitoring of administrative operations, optimizing management and use of budgets and expense plans in the representative office in Mexico.
• Coordinate the planning and face-to-face and online events.
• Manage and monitor legal documentation and suppliers to ensure business development.
• Prepare and review translations of marketing topics, economic reports and contracts.
• Coordinate the reservation of trips, hotels and transportation to local personnel and visitors of the Corporation.
• A - Administrative ManagerWorld Justice ProjectOct 2017 - Jul 2019 (1 year 10 months)• Legally represent the office in Mexico before: Government institutions and before external legal and accounting advisors for all office matters.
• Lead the general administration of the office to ensure the control and management of processes as resources to contribute to profitability and fulfillment of objectives.
• Maintain communication between the central office in Washington and Mexico on administrative and legal issues.
• Lead the update of the system documentation and contracts, to process the payments of employees and consultants.
• Lead the planning and operation of the office in matters of: maintenance, purchase of inputs and supplies, services, cleaning, pantry, banking services.
• Achievements: The co - Office ManagerkiewitMay 2015 - Oct 2017 (2 years 6 months)• Coordinate the administration, accounting, general services and facilities of Mexico, as well as maintain the connection with the offices of the United States and Canada.
• Manage and maximize the use and savings of the organization's resources.
• Coordinate and attend high-level visits, travel logistics, stay and agenda, facilitating the achievement of the objective of your visit within the country.
• Achievements: Being the strategic link for the start-up of operations in the offices in Mexico, coordinating work teams and service logistics for the adaptation of facilities, systems, equipment, and functionality of all spaces for 60 people, as well as the integration of the human resource. Show less - MMail out Coordinator + Pre-assessorApr 2010 - Jan 2015 (4 years 10 months)• Coordinate a team of 6 people to send correspondence to visa applicants.
• Plan and ensure the weekly solution of 7 cases of document theft through parcels, and guarantee the established delivery times. - UVisa CoordinatorUnited States Embassy, Mexico CityMar 2008 - Mar 2010 (2 years 1 month)• Provide service to an average of 80 visa applicants per day and ensure the correct information in the system, processing the visas in line with the established times.
• Execute staff administrative functions and support in the realization of events and support for external visitors.
• Achievements: Monthly average of 6 reported cases of high-risk applicants sought by the Mexican authority due to the alert issued and communicated by the Embassy.
• Report of 5 weekly cases of attempted bribery by applicants. Show less - Customer Service SpecialistBritish CouncilAug 2007 - Mar 2008 (8 months)• Provide programs of cultural and educational services to students and the general public, as well as answering calls and emails.
• Manage registrations for English Courses, IELTS and Cambridge Tests and administration of payments for additional services related to institutional products.
• Provide information relating to any level of education in the UK. - Reservation AgentUnited AirlinesJun 1998 - Sep 2004 (6 years 4 months)• Ensure compliance and monitoring of quality control reserves for the national and international market.
• Implement sales campaigns and promotions, as well as the coordination of the website (sales statistics, marketing) for Mexico.
• Plan Internet sales in the Mexican domestic market, increasing air and telephone ticket sales by 35% between 1999 and 2001 and increasing the number of travel agencies selling United Airlines services through intensive marketing strategies.
• Launch online technical support services for Mexican customers. Show less - Customer ServiceAmerican Express MéxicoSep 1997 - Jun 1998 (10 months)• Provide assistance to cardholders on different issues related to bank accounts (balances, payments, clarifications, etc.) and offer new services and promotions to expand the portfolio and avoid closing accounts.
- MSales AgentMexicana de AviacionMar 1997 - Sep 1997 (7 months)• Ensure control and compliance with service and monitoring protocols through the call center model, thus managing to address different needs and contribute to the growth of satisfaction levels.
- DSales Manager AssistantDistribuidora LubeJun 1996 - Mar 1997 (10 months)
Education
verified_user
0% verified
- master, MBA, Master's degree, Business Administration and Management, General, GPA 9.7 Honors GrantedUniversidad de la Comunicación, S.C.Jan 2009 - Jan 2011 (2 years 1 month)
- bachelor, Bachelor's Degree, International Relations and Affairs, Honors GrantedUniversidad Nacional Autónoma de MéxicoJan 1993 - Jan 1996 (3 years 1 month)