Stefanie Walsh
About
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VP, Operational Excellence & Talent
United States
Résumé
Jobs
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VP, Operational Excellence & TalentSharecareApr 2026 - Current (7 months)Manage Operational Excellence program across the enterprise, including bi-annual assessments of domestic and global operations teams. Tailor a structured approach to operational standardization, employee engagement, and performance management, ensuring measurable improvements in efficiency, quality, and business outcomes. Lead learning and development teams across Population Health, Release of Information, and CareLinx business units. Establish strategic project plans to enhance workflows across each operation to maximize efficiency and promote operational excellence.- Director, Operations TransformationSharecareFeb 2024 - Feb 2025 (1 year 1 month)
- Senior Manager Operations AdministrationSharecareApr 2023 - Mar 2024 (1 year)
- ROI Support Operations ManagerSharecareMay 2022 - Apr 2023 (1 year)
- Manager of Support Services, Provider SolutionsSharecareOct 2020 - May 2022 (1 year 8 months)Collaborate across operations, sales, and client success to support implementation of new accounts, develop streamlined reporting tools, maintain client database, and identify opportunities for improved efficiency in services provided to clients. Monitor accuracy of employee performance in release of information and develop strategies for continued improvement and promotion of high quality service for numerous healthcare organizations in the northeast.
- Operations ManagerSharecare Health Data Services LLCApr 2019 - Oct 2020 (1 year 7 months)• Oversee release of information process for major Boston hospital
o Hire, train and supervise Release of Information Specialists and front desk representative
o Liaise with client to ensure workflow for receiving and responding to release of information requests is efficient and HIPAA compliant
o Provide high level customer service support to patients, attorneys, insurance companies and internal stakeholders regarding their requests for medical records
o Monitor production of completed requests by each specialist and provide consistent feedback on performance
o Utilize company training materials to encourage increased speed in processing among ROIs and maintain accuracy
o Maintain expertise of multiple EMR - Director, Student-Athlete Support ServicesNortheastern UniversityMay 2018 - Apr 2019 (1 year)
- Assistant Director, Student-Athlete Support ServicesNortheastern UniversitySep 2011 - Apr 2019 (7 years 8 months)Advise Men's Basketball, Baseball, Men's Ice Hockey and Women's Soccer teams.
• Maintain all APR, NCAA Certification, and academic progress records
• Collaborate with head and assistant coaches for a productive and positive approach to academic-athletic balance
• Provide weekly updates to coaches on mentor meetings and study hall requirements
• Liaise with major advisors to confirm progress toward degree and remain aware of requirements or program changes
• Utilize FACT (Faculty Advisor Communication Tool) to foster open communication between faculty and major advisors as well as monitor individual student performance in each class
• Guide students in building relationships with professors to coordinate make-up - Development Events Coordinator - AthleticsNortheastern UniversitySep 2009 - Sep 2011 (2 years 1 month)Planned, executed, and staffed all events for the Athletics Development office; those including alumni relations, donor appreciation and cultivation, which can be up to 60 events per year
• Wrote and edited multiple correspondences such as invitations, appeal letters, and thank-you notes sent to donors, alumni, and friends
• Processed all gifts sent to the department through the Development Information Systems department
• Responsible for Athletic Director’s schedule and travel arrangements as well as human resource management for the department
• Managed front desk area; included greeting and assisting visitors
• Hired and oversaw work study student duties
• Maintained budget records for eighteen varsity men’s
Education
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- Master’s Degree, Higher Education/Higher Education AdministrationNortheastern UniversityJan 2014 - Jan 2015 (1 year 1 month)
- Bachelor of Arts (B.A, Communication StudiesNortheastern UniversityJan 2005 - Jan 2009 (4 years 1 month)