Tory Fitzgerald
About
Detail
Business Operations & Project Manager | Get-It-Done Professional | Helping Awesome Teams Solve the Hardest Problems
Highfield-Cascade, Maryland, United States
Résumé
Jobs
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PMO Leader - RemoteMustardSeedJan 2026 - Current (6 months)- Sr. Project Manager - RemoteMustardSeedJan 2025 - Jan 2026 (1 year 1 month)
- Project Manager - RemoteMustardSeedOct 2024 - Jan 2025 (4 months)
- Project Manager - RemoteVirtual Work InsiderSep 2021 - May 2025 (3 years 9 months)• Start to finish project management for over 50 customized training workshops focused on hybrid and remote team leadership skill development by utilizing Asana to ensure all workshops are delivered on time and to VWI & client standards. • Develop and maintain exceptionally supportive relationships with each client and their teams. • Improve Asana utilization by implementing templates, tags, rules, communication standards, project merging and AI. • Conduct all internal meetings by developing agendas, sending out pre-work, ensuring attendance, designating a note-taker and sending out meeting recaps. • Improve internal communication standards by developing Team Working Agreements between all VWI team members to ensure proper communication bet
- Director of Supply Chain - RemoteMPPARTS Mixer Plant PartsOct 2020 - Sep 2021 (1 year)• Lead 9 team members within the warehouse, purchasing, and transportation departments. • Employee-led weekly 1:1s, Performance Management, Employee Development Planning/Executing, and so on. • Promoted 1 team member to the warehouse leadership position and another team member to a sales position through extensive training and 1:1 development of their skills. • Conducted the final interview of all potential new team members either 1:1 or as an interview team. • Continuously develop/improve processes by encouraging my teams’ subject matter experts to experiment with new processes then documenting those processes through SOP, and training employees on these processes. • Collaborated daily with the Owners and other Director level peers on comp
- Operations Manager - RemoteMPPARTS MPPMSep 2019 - Oct 2020 (1 year 2 months)• Promoted to Director of Supply Chain in Oct 2020. • Led 7 team members within the warehouse, purchasing, and transportation departments. • Promoted 1 team member to the warehouse leadership position. • Implemented warehouse management software - RF Smart - through the full implementation life cycle. • Led the company through moving onsite employees remote in March 2020 to include giving remote work efficiency training/communication methods, going paperless, and adapting/developing company SOPs. • Planned and opened the 3rd warehouse in Arlington, TX in Sept 2020. • Increased our freight revenue from 8% to 10% profit by correcting internal system errors, employee discretion, and securing free packing material through FedEx and UPS. • Held
- Project/Operations Manager - RemoteProwess ProjectMay 2019 - Nov 2019 (7 months)• Foster cross-department collaboration, champion proactive communication, and provide meeting set up/facilitation. • Cross-department collaboration, meeting set up/facilitation and proactive communication. • Ensure all projects are delivered on time, on budget and meet/exceed client expectations. • Develop internal processes for start-up businesses.
- Operations ManagerTargetSep 2013 - Aug 2019 (6 years)• Led operations team of ~50 employees within inbound services and picking/packing, responsible for strategic planning of freight flow from the manufacture through the distribution center. • Managed daily workforce staffing and scheduling; leveraged critical decision-making to determine the assignment of activities based on skill level, priority, and cross-departmental capabilities. • Conducted daily supervision of team members to ensure expected performance is delivered against daily production goals within a 5% variance. • Strong communication and collaboration with other internal operations managers to ensure appropriate freight flow, work distribution, consistent quality, project completion, and safety. • Utilized creative project manag
- General ManagerHearty Pet IncOct 2009 - Sep 2013 (4 years)• Supported logistics and change management activities to grow online micro-business to a small business with a retail location; conducted research for system integrations, vendor relationships, inventory management, and customer acquisition. • Facilitated the implementation of new Point-of-Sale (POS) systems, developed floor plan layout, purchased product, and manage product inventory. • Manage recruiting, interviewing process, and hiring efforts for new employees. • Developed on-going support through formalizing and documenting the job interview process, employee handbook, and employee training program focused on teamwork. • Managed the daily activities for ~5 employees performing a variety of support functions for both the online store a
- Data ProcessorMerkleJun 2008 - Aug 2009 (1 year 3 months)Handled donor funding and inputted the gifts amounts into Merkle's tracking program.
- Quality Department InternVOLVO TRUCKS NORTH AMERICAJun 2008 - Aug 2008 (3 months)Researched process improvements and built presentations for the quality manager.
- Accounting Department InternVOLVO TRUCKS NORTH AMERICADec 2007 - Jan 2008 (2 months)Utilized VBA to build an integrated program to assess budgets.
Education
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- Master's degree, MBAFrostburg State UniversityJan 2011 - Dec 2016 (6 years)
- Bachelor's degree, Business Administration and Management, GeneralFrostburg State UniversityJan 2007 - Dec 2011 (5 years)