Lauren Franklin

Jobs 0% verified

SVP - Customer Operations

Zapier

Jul 2026 - Current (2 months)
VP of Customer Operations

Zapier

May 2025 - Jul 2026 (1 year 3 months)
Senior Director of Support

Zapier

Oct 2024 - May 2025 (8 months)
E

Speaker - European Women In Tech

European Women In Tech

Jun 2022

Created and facilitated two workshops titled No, you don't have Imposter Syndrome: Changing the narrative of self doubt to take back your power
Director, Global Support

Zapier

Jan 2022 - Oct 2024 (2 years 10 months)
W

Speaker - Women of Silicon Roundabout

Women of Silicon Roundabout

Nov 2021

Created and facilitated a workshop session titled Establishing Virtual Presence: Building Visibility in a Remote Environment.
Aspire Mentor

Support Driven

Jul 2020 - Jun 2022 (2 years)
Senior Manager - Global Core Support

Zapier

Mar 2020 - Jan 2022 (1 year 11 months)
Senior Manager - EMEA & Premier Sup

Zapier

Dec 2019 - Mar 2020 (4 months)
Support Manager

Zapier

Jan 2018 - Dec 2019 (2 years)
Service Manager Team Lead

Madgex

Aug 2016 - Jan 2018 (1 year 6 months)
Service Manager

Madgex

Jan 2016 - Aug 2016 (8 months)
Technical Support Analyst

Madgex

Jun 2015 - Aug 2016 (1 year 3 months)
Customer Support Manager

BrightLocal

Oct 2014 - Aug 2015 (11 months)
Customer Services Team Leader

Createnet

Apr 2011 - Sep 2014 (3 years 6 months)

As customer service team leader, I am responsible for managing a team of five people who support 10,000 customers on a daily basis.

Education 0% verified

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