I am a customer-focused professional with experience in Customer Retention, Customer Experience (CX), Multichannel Support, Consultative Sales, and Team Leadership. Throughout my career, I have worked in international environments supporting customers across multiple markets, developing expertise in retention, re-engagement, customer loyalty, and relationship management. My background includes serving high-value customers, managing complex interactions, and delivering personalized experiences through chat, email, phone, and messaging channels.
Currently, I work as a Customer Retention Specialist at Nutrium, where I help patients reconnect with their nutritional journey through proactive outreach, personalized communication, and multichannel support. I also contribute to the development and structuring of internal call center operations, process improvements, SOP reviews, and retention strategies. Previously, I worked as a VIP Customer Support & Retention Specialist in the iGaming industry, supporting customers across Canada, Brazil, Nigeria, Mexico, and Chile.
I am proficient in CRM platforms, JIRA, Web-based Live Chat Platforms, VOISO, Toky, Google Workspace, VPN, and Microsoft Office. Currently pursuing a degree in Digital Marketing, I continue to strengthen my understanding of customer behavior, engagement, and experience. With Intermediate English (B2) and a results-driven mindset, I am passionate about building meaningful customer relationships, improving processes, and contributing to business growth through retention and customer experience excellence.
