Technical Support Engineer experienced in supporting enterprise SaaS platforms and high-availability production environments across international teams. Strong background in troubleshooting distributed systems, cloud infrastructure (AWS, GCP), SQL-based debugging, and automation.Currently supporting enterprise customers at Liferay, collaborating with Engineering and DevOps teams to diagnose complex application and infrastructure issues.Key strengths include:• Root cause analysis & log investigation• SQL troubleshooting (PostgreSQL, MySQL, BigQuery)• Cloud environment debugging (AWS, GCP)• Docker & container-based testing environments• Incident support in production systems• Process automation using Python & Bash• Clear technical communication with global stakeholdersI thrive in environments where technical depth, structured troubleshooting, and strong communication intersect.
