Sydney Larson

Sydney Larson

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VP, Support & Services
California, United States

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Jobs verified_user 0% verified
  • Span
    VP, Support & Services
    Span
    Oct 2024 - Current (1 year 11 months)
  • Hustle Fund
    Angel Squad Member
    Hustle Fund
    Oct 2022 - Current (3 years 11 months)
    Hustle Fund is a venture capital fund that invests in fast-executing teams at the pre-seed and seed stages. Great founders can look like anyone.
  • Operators Guild
    Member
    Operators Guild
    Feb 2023 - Feb 2026 (3 years 1 month)
    The Operators Guild is an invitation-only group, home to the world’s top finance and operations leaders. Scaling a company is hard. We work together to share best practices, help one another solve similar problems, invest in the operator community, and support each other as we create the next generation of high-growth companies and company leaders.
  • Span
    Director, Support & Services
    Span
    Feb 2023 - Sep 2024 (1 year 8 months)
    I lead SPAN's Customer Support, Service Engineering, Field Service, and Utility Operations functions. It's a fun intersection of operations, customer experience, and working cross functionally with nearly every group in support our highly technical products for both homeowners and installation partners. Come join us! I also co-lead the Women@SPAN employee resource group.
  • Spring Free EV
    Consultant, Product Management & Operations
    Spring Free EV
    Nov 2022 - Feb 2023 (4 months)
  • Zanskar Geothermal  Minerals Inc
    Consultant & Advisor
    Zanskar Geothermal Minerals Inc
    Aug 2022 - Nov 2022 (4 months)
  • Castilleja School
    Alumni Executive Board Member
    Castilleja School
    Aug 2020 - Jun 2024 (3 years 11 months)
    Represent Castilleja alumnae and serve as liaison between the alumnae and the school. Partner with the Alumni Engagement Office to produce a robust, vibrant, and effective Alumni Program to steward and cultivate alumnae engagement and affinity.
  • Lily Bird
    Co-Founder & Chief Operating Officer
    Lily Bird
    Feb 2018 - Aug 2022 (4 years 7 months)
    Lily Bird is a customer-centric brand for women in midlife and beyond selling products for bladder leaks. I owned customer support & experience, marketing, product management (software + physical), and eventually fulfillment operations. * Created Zappos-inspired culture and high touch hiring process. Upon acquisition, every team member said Lily Bird was the best place they had worked. Grew team to XX at height. * Developed unique humor-forward brand and world class customer experience which received rave reviews. 94% of customers said they would be dissatisfied if they could no longer use us. * Led customer need finding, defined product requirements, developed go-to-market strategy, and launched 5 product lines. * Lowered customer acquis
  • HealthTap
    Head of Operations, Medical Expert Network
    HealthTap
    Jun 2017 - Dec 2017 (7 months)
    HealthTap’s global virtual health practice connects doctors and patients to each other digitally. My team was responsible for the physician lifecycle on the platform from doctor acquisition and training to engagement, quality, and support. * Reorganized team to be more scalable and increase productivity and accountability. Redefined and focused roles, implemented weekly team meeting, and set quantitative targets. * Created a “hiring machine” to allow my team to conduct 560 phone screens and 129 onsite interviews in 4 months. My team nearly doubled in 4 months. * Oversaw revamp of marketing processes to increase focus on analysis and quantitative results, improve content quality, and formalize company best practices for “speaking” to doct
  • Angaza Design
    Director of Operations
    Angaza Design
    Sep 2015 - Jun 2017 (1 year 10 months)
    Angaza’s hardware & software enables pay-as-you-go functionality for clean energy products in the developing world. In this business operations role I helped drive growth and set up the organization for scale. * Created and implemented company-wide performance management system, including quarterly goal setting and professional development planning. * Developed and managed suite of strategic company KPIs. Supported teams to set and achieve targets. * Increased focus on sales via hiring strategy and other initiatives, helping Angaza achieve XXX% MoM average growth in 2016. Managed sales forecasting and monitored progress (sales operations). * Built 5-year corporate financial model, including long-term hiring plan. Supported CEO throu
  • S
    Co-founder & President
    Stanford Professionals In Energy
    Sep 2014 - Jun 2020 (5 years 10 months)
    Stanford Professionals in Energy (SPIE) aims to build on Stanford’s leadership in energy research and innovation by providing a platform for real-world professional development and engagement. * Grew group membership to 1200 members in 1st year, quickly becoming one of Stanford’s largest alumni groups. * Recruited local leadership and launched regional chapters in the Bay Area, Washington DC, and Houston. * Received the Stanford Associates Award of Merit in 2017 in recognition of these efforts.
  • Stanford Graduate School of Business
    MBA Candidate
    Stanford Graduate School of Business
    Aug 2013 - Jun 2015 (1 year 11 months)
  • Sunrun
    Operations & Strategic Initiatives
    Sunrun
    Sep 2012 - Jul 2013 (11 months)
    * Created policies and optimized processes to scale the operations department. Conducted forecasting, data analyses, and quality audits. * Decreased department’s error rate on key transactions by identifying training gaps, fixing process inconsistencies, and recognizing high performers. * Increased strategic alignment across the company by creating corporate policies and processes, sponsored by the CFO and C-suite more broadly on two complex, cross functional topics.
  • Sunrun
    Software Product Manager
    Sunrun
    Jul 2011 - Sep 2012 (1 year 3 months)
    * Led company-wide information security initiative against aggressive 7-week schedule. Managed on time roll out across 180 employees, allowing Sunrun to secure tens of millions in capital. * Clarified Sunrun’s strategy and tactics on core business issues. Facilitated cross-functional discussion, defined policies, and implemented processes and controls. * Identified and analyzed problematic contract-processing workflow. Recommended improvements to increase efficiency and quality, resulting in a significant software automation initiative. * Improved partner and customer experience and decreased contract processing time by integrating an e-signature solution into our proprietary sales tool.
  • Sunrun
    Associate Software Product Manager
    Sunrun
    Aug 2009 - Jul 2011 (2 years)
    * Provided early leadership to software engineers as 1st product manager at Sunrun. Managed software task prioritization, feature validation, and stakeholder engagement. * Implemented agile development practices and established release cycle, improving communication and coordination across entire company. * Led technical implementation, quality validation, and launch of invoicing system to improve timeliness and accuracy of bills, A/R aging, and collections. * Launched 3rd party credit check software to increase partner satisfaction and reduce new customer approval time. * Managed technical and business efforts across entire company to launch corporate rebranding and content management tool on a tight timeline.
  • Sunrun
    Senior Associate, Marketing & Channel Sales
    Sunrun
    Aug 2008 - Aug 2009 (1 year 1 month)
    * Managed sales and marketing performance reporting to drive growth and improve internal visibility/coordination. * Launched strategic partnership with large roofing and solar company, including training and sales support. * Conducted comprehensive website redesign to improve usability and SEO, resulting in the site appearing in Google’s top 10 results for several target search terms. * Managed acquisition marketing activities, social media, SEO, and trade shows.
  • Sunrun
    Associate, Inside Sales & Marketing
    Sunrun
    Aug 2007 - Jul 2008 (1 year)
    * Sunrun's first full-time employee. All phone extensions routed to me :-) * Implemented Salesforce.com and optimized sales processes to improve lead qualification and conversion. * Iterated on sales pitch and external messaging to drive toward product market fit. * Launched internal daily newsletter to improve communication and awareness of industry news.
  • Vanderbilt University
    Undergraduate Researcher
    Vanderbilt University
    Sep 2006 - May 2007 (9 months)
    Studied the genetics of circadian rhythms via PCR and SSCP analysis in 303 individuals at 14 loci. Analyzed results and selected unusual samples for DNA sequencing. Increased data per gel to triple productivity, minimized the use of expensive materials, and decreased operator time.
  • Vanderbilt University
    VUcept President
    Vanderbilt University
    Nov 2005 - Nov 2006 (1 year 1 month)
    Led VUcept through structural reorganization and programmatic improvements to aid new students’ transition to college. Marketed extended orientation program to Vanderbilt University’s Board of Trust, faculty assemblies, and student organizations. Supervised Executive Board and planning of Vanderbilt fall orientation for 1600 freshmen.
Education verified_user 0% verified
  • Stanford University Graduate School of Business
    Master of Business Administration (M.B.A
    Stanford University Graduate School of Business
  • Vanderbilt University
    Bachelor of Science, Molecular & Cellular Biology
    Vanderbilt University
    Minor in Bassoon Performance
  • Castilleja School
    High School
    Castilleja School
Projects (professional or personal) verified_user 0% verified
    Publications verified_user 0% verified
    • J
      Genetic Differences in Human Circadian Clock Genes among Worldwide Populations
      Jan
    This is a community-created genome.