J

Janafilwah Hney

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Client Success I B2B, Growth, Customer Service I I Help B2B Clients Stay On Track To Reach Their Desired Outcomes That Boost Customer Renewal & Retention
Sarasota, Florida, United States

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Jobs verified_user 0% verified
  • The Knot Worldwide
    Account Manager
    The Knot Worldwide
    Sep 2022 - Current (4 years)
  • Canibuild
    Account Manager
    Canibuild
    Jun 2022 - Aug 2022 (3 months)
    Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction. Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms. Oversaw new business development and customer servicing for over 100 clients. Partnered with internal resources to present additional value and expertise to clients. HubSpot CRM
  • PropLogix
    Client Success Manager
    PropLogix
    Feb 2017 - May 2022 (5 years 4 months)
    Delivered exceptional customer service to 250 clients and vendors. Educated clients on all new products and services while enhancing existing relationships. Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction. Sustained 90% client retention with over 250 clients.
Education verified_user 0% verified
  • University of Central Florida
    bachelor, Bachelor of Science (B.S.), Health Services/Allied Health/Health Sciences, General, 3.0
    University of Central Florida
    Jan 2009 - Jan 2014 (5 years 1 month)
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